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Blue screen crash during BIOS update, now won't boot - Razer Blade 15 Advanced 2020

Discussion in 'Razer Support' started by ewdean, Aug 12, 2020.

  1. ewdean

    ewdean New Member

    I performed a firmware update on my 2020 Razer Blade 15 Advanced this afternoon using Razer's firmware update tool (updating to BIOS version 1.03 from 1.01 I think). Connected to wall power, all other programs closed, standard procedure. The process was about 30% complete when I experienced a blue screen crash. The laptop has since been unable to boot.

    Pressing the power button results in the power light and keyboard turning on, however the screen remains black and I don't get a post screen at all. The keyboard cycles through the color spectrum and the green power light slowly flashes on and off. I have removed the CMOS battery and the laptop battery for 10 minutes, replaced, and then attempted a reboot with no improvement.

    I've been around long enough to recognize a bricked laptop when I see one, but if anyone has any other suggestions please let me know. I've already contacted Razer support and waiting to hear back from them. I am in warranty luckily.

    Thanks in advance.
  2. ewdean

    ewdean New Member

    Sorry to hear that you're having the same problem. I was not able to fix the issue on my own. After discussing with Razer support, I sent the laptop in to their repair center earlier this week.
  3. chusiupan

    chusiupan New Member

    Hi ewdean, I had a similar situation where I had to update BIOS from 1.00 to 1.03 due to the laptop keeps on BSOD. The laptop was unable to boot as well. After a series of troubleshoot and diagnosis with my own company IT technician, we discovered the BSOD and boot problems were due to the 64GB RAM kit upgrade. We ended up taking one of the 32GB RAM out of the channel and reinstall Windows OS.
  4. chusiupan

    chusiupan New Member

    Hi Ljcastlellano, the cause of the issue maybe different but the situation I had with this thread OP was quite similar. My BIOS update from 1.00 to 1.03 was unsuccessful and I was unable to boot up the laptop again. I only got black screen with only flashing power light and keyboard light cycle through the colour spectrum. But luckily at the end, it was discovered that the RAM was the problem. After one of the 32GB RAM was removed from the slot, I was able to boot up the laptop and reinstall Windows OS and then everything seems okay.

    Actually I feel pleased to have came across your other thread yesterday as well. Otherwise, I probably would have thought my laptop is an isolated faulty case and need to arrange return to Raze repair center. Saved me the hassles and potential headaches to deal with that, so thank you.
  5. Wasseem92

    Wasseem92 New Member

    I'm having the exact same problem!
  6. ewdean

    ewdean New Member

    Hi all, just wanted to provide an update. I got the laptop back from the repair center today and it seems to be working well. Based on their repair log, they had to replace the motherboard. It came back with BIOS version 1.01 installed.

    Good luck to the rest of you.
  7. Wasseem92

    Wasseem92 New Member

    I saw, will send my laptop in for repair.
  8. greg2hype

    greg2hype New Member

    Did windows update same issue can see my razer logo led but machine won’t let me enter bios recovery anything I’ve had it 2 days smh
    bicepsking likes this.
  9. Go_Go_Garrett846

    Go_Go_Garrett846 New Member

    Same thing just happened to me. Called support to confirm I was on the right bios updating software but blue screened mid update now the led turns on and the keyboard backlight turns on but nothing else. It has the 64gb ram upgrade so I took out a stick but no luck. Haven’t even had this laptop for 24 hours smh.
  10. TrickyGizmo

    TrickyGizmo Member

    Same problem for me.. I wish I had read the forum BEFORE attempting to update the BIOS! During BIOS install, BSOD, and then nothing thereafter. It sounds like this is enough of an issue for Razer to pull the BIOS and submit it to more Q/A. My laptop had 64Gb or RAM. I tried everything, removing a stick of RAM, reinstalling the factory RAM and SSD, nothing - it is flat out bricked. I got an RMA and it will be sent in for repair. The same thing happened to a 17" I had a few years back. If it were not for the exceptional build quality and solid performance of Razer laptops, I would be done. It's shame because the machines are great, but the Q/A leaves a lot to be desired.
  11. sn0wm4n0

    sn0wm4n0 New Member

    I posted a solution. If you have no warranty and no idea, give it a try
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