Brand new Blade Stealth 2019 stuck in customs?

Discussion in 'Razer Support' started by nureaufan, Dec 8, 2018.

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  1. nureaufan

    nureaufan New Member

    So I placed my order right after it went on sale and it shipped out the next day. I got a FedEx tracking number and and everything look good to go with a delivery date of yesterday, 12/7. Then it got stuck in customs and is still stuck, 2 days later. It says it is missing a a commercial invoice. Has his happed to anyone else before? I have contacted razer support but I don't feel satisfied with their answer. They just gave a stock response about 10 business days for ship time. Any help?
  2. Jenjar

    Jenjar Well-Known Member VANGUARD

    Did you tell Razer support that it is missing a commercial invoice? I RMA'ed a set of hammerhead's before and they forgot to sent me the commercial invoice to send with the hammerheads, so they took care of it on their end and faxed it off to fedex and then it was passed though customs to go down to the U.S, although they also told me that I would have to print it off and then go to my local fedex location and give them it there, before they did it for me.

    If you just told them it is stuck at customs, products can get stuck at customs like that around this time of year (or any time of year for that matter), customs normally takes a while anyways.
  3. Joikansai

    Joikansai Well-Known Member VANGUARD

    Look at main thread I think our system advocate @TK-1987 has also similar issue, you can ask him.
  4. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    @nureaufan If the Bureau of Customs decided to put the shipment in a review, there's not much that we can do about it. Do send me a PM with your order number so I can check what's going on.
  5. nureaufan

    nureaufan New Member

    It's not being help for review, the proper paperwork (Commercial invoice) was not submitted and no one on the Razer support is helping by submitting it. I have contacted fedex and they have confirmed all that they need is the paperwork when we can get our items.
  6. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    That's odd. The commercial invoice is usually the first thing our Shipping Team completes when fulfilling orders. I'll reach out to them and update you via PM.
  7. nureaufan

    nureaufan New Member

    That would be great, thanks!
    Razer.Caziel likes this.
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