Brand new Razer Advanced 15 - Microphone doesn't appear to work at all? | Razer Insider

Brand new Razer Advanced 15 - Microphone doesn't appear to work at all?

  • 17 September 2020
  • 1 reply
  • 208 views

Hi everyone,

I just forked out a lot of money for this laptop, given that my last computer (a macbook pro) was having issues in zoom calls.

Unfortunately, since I've purchased this computer, I haven't yet seen proof that the microphone works at all. I have tried all of the troubleshooting suggested by the razer website, but none of that worked. Basically, the speakers are fine, but the microphone detects nothing at all.

Is this an issue with my settings, or did I get a dud laptop?

Thanks for your help. 🙂

Jed

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Update: I have tried updating all sound device drivers, and I have also disabled and re-enabled them. Now, my speakers are also not showing up.

All I can think to do at this point is completely reset the computer. If anyone has a better option, please let me know, since it would be annoying to have to re-download an reinstall everything again.

This isn't nice to hope for, but I hope that someone out there has had similar issues and can point me in the right direction?