Brand new Razer Blade Stealth 2019 - Freezing Trackpad issue | Razer Insider

Brand new Razer Blade Stealth 2019 - Freezing Trackpad issue

  • 14 February 2019
  • 2 replies
  • 1 view
R
Hello team,

I've recently got my brand new Razer Blade Stealth 2019 and face some issue with the trackpad right out of the box. Very often, especially once I try to click - hold - drag with the trackpad, the mouse cursor just freeze/got stuck. The exact same issue I have regularly - even during browsing sites or doing some stuff. That's very frustrating sometime and make the work with the trackpad practically impossible.
Once I plug in the mouse the problem disappear, but in the moment I go back and touch the trackpad .. same again. And I just use my mice to unfreeze it.. Can you help me solve this issue somehow?

Video link:

Thanks in advance,
Svet
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2 Replies

R
Hi there, @rushCoolGreycar494! Can you send me the serial number of your Razer Blade Stealth through PM? Let's continue from there.
A
I have the same model (purchased in March 2019) and the same issue. A hard reboot seems to fix the problem for me, suggesting that it is software at fault. Any other solutions?
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