Broken Razer viper ultimate, a software problem? | Razer Insider

Broken Razer viper ultimate, a software problem?

  • 25 September 2020
  • 3 replies
  • 13 views
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I first bought a RVU that had a broken rightclick that just did not work at all right out of the box. I contacted the support and they sent me a new one that was delivered to me yesterday. First when I opened the package and plugged in the mouse I almost started to cry like a baby. The rightclick didn't work on this one either. It was like I was pressing it over and over again when I was holding it down if you know what I mean.

Instead of giving up I uninstalled synapse, deleted all the files that is left using this guide https://mysupport.razer.com/app/answers/detail/a_id/1708/ and uninstalled the mouse drivers in windows 10. After a reboot it magically worked when I plugged it in!!!!! UNBELIEVABLE

I was happy using it and all until just now. The scroll wheel has stopped working. The click is working but not scroll down or up. I have tested everything again but nothing works. Is there anything I can do now or did this 150$ mouse just brake after 24h? I haven't really had the time to break the thing myself. Any tips? It's so strange. It feels like it must be a software problem but maybe not.
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3 Replies

Razer.Speedcr0ss
Userlevel 7
perj_84
I first bought a RVU that had a broken rightclick that just did not work at all right out of the box. I contacted the support and they sent me a new one that was delivered to me yesterday. First when I opened the package and plugged in the mouse I almost started to cry like a baby. The rightclick didn't work on this one either. It was like I was pressing it over and over again when I was holding it down if you know what I mean.

Instead of giving up I uninstalled synapse, deleted all the files that is left using this guide https://mysupport.razer.com/app/answers/detail/a_id/1708/ and uninstalled the mouse drivers in windows 10. After a reboot it magically worked when I plugged it in!!!!! UNBELIEVABLE

I was happy using it and all until just now. The scroll wheel has stopped working. The click is working but not scroll down or up. I have tested everything again but nothing works. Is there anything I can do now or did this 150$ mouse just brake after 24h? I haven't really had the time to break the thing myself. Any tips? It's so strange. It feels like it must be a software problem but maybe not.


Hey there! Thanks for posting your Razer Viper Ultimate's right-click and scroll button concerns here. Have you tried disabling Razer Synapse 3.0 and see if the issue persists? Please try connecting the mouse to a different USB port or computer and see if it helps. Also, ensure that your mouse is connected directly to your computer's USB port. If it's a desktop, connect it to the rear USB ports and observe.
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Hi! I tried that and nothing changed. I even did a clean install of windows and tested it on another pc but still the same problem unfortunately. I have contacted razer support regarding this so I guess I'm getting the help I can get already if there isn't else that I can try myself that you know of.
Razer.Speedcr0ss
Userlevel 7
perj_84
Hi! I tried that and nothing changed. I even did a clean install of windows and tested it on another pc but still the same problem unfortunately. I have contacted razer support regarding this so I guess I'm getting the help I can get already if there isn't else that I can try myself that you know of.


I see. And yes, the Support Team should help you with the device replacement. Please send me a PM together with your email address or case number so I can check its updates. Let's continue from there.
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