Built-in Webcam/Microphone not working. | Razer Insider

Built-in Webcam/Microphone not working.

  • 22 October 2020
  • 2 replies
  • 10 views

Hello! My Razer Blade 15 Advanced (2018) model had a built-in webcam/microphone that stopped working today. The microphone does not detect any input (discord, zoom, etc), and the webcam on the camera app gives a <NoCamerasAreAttached> error. I believe this is due to a Windows update, as a HP laptop that is my backup computer also had a camera failure few weeks ago.

I am subscribed to the Windows Insider Program, so I don't know if that's an issue or not.

This topic has been closed for comments

2 Replies

If you do a search for this topic, you'll see that it's not likely you'll get significant support for this seemingly widespread problem. After waiting a fews months on an update I hoped would fix this problem, I decided to contact Razer Support in May. After following all the troubleshooting, PMs, and screenshot submissions required by the support team, they eventually just asked me to try reinstalling windows and see if it works. I imagine this is is what it comes to for most (if not everyone) with the <NoCamerasAreAttached> error. If you value your time, I recommend just buying a cheap usb webcam as a subsititute. And when purchasing a new laptop the next time around, I'll be looking for trends of product failures like this in the support forums before making my decision.
Userlevel 7
GuestRequest
Hello! My Razer Blade 15 Advanced (2018) model had a built-in webcam/microphone that stopped working today. The microphone does not detect any input (discord, zoom, etc), and the webcam on the camera app gives a <NoCamerasAreAttached> error. I believe this is due to a Windows update, as a HP laptop that is my backup computer also had a camera failure few weeks ago.

I am subscribed to the Windows Insider Program, so I don't know if that's an issue or not.


Hey there! It seems like a hardware issue. Have you submitted a case to our Support Team? Allow me to help you isolate the laptop's camera and mic concern. Please send me a PM.