Buyers Beware... Support WILL not help. Faulty Internals.

Discussion in 'Razer Support' started by Anti_Hero, Aug 26, 2021.

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  1. Anti_Hero

    Anti_Hero New Member

    I have a 2015 Razer blade fully upgraded but stock from razor. My battery bloated and destroyed my full system, track pad case and eventually rendering my computer useless. See Pics.

    I understand the system is 5 years old but support offered no help, no solution and no discount on anything for replacement. They basically told me here is a link, we have a bunch of new product and you can buy it.

    So basically your $2900 laptop has a 5 year lifespan and them once it breaks due to the internals THIER team decided to use, you can go buy a new one. I take great care of my computer and use it as a means of providing for my family (work).

    I was also told it proposed a threat and a cold harm me and my family because of the bloated battery and basically good luck with figuring out. I was also told it could harm if I disassembling my computer.

    I want this to be know that they do not support their customers and will not offer even one once of help, support anything..... it blows my mind and people should know the company they are buying from.

    I WAS a loyal Razer customer but can no longer support this brand.

    I mean even a I'm sorry this is out of warranty... here is a % off a new computer so we can get you up and running on a new machine. I mean what that cost is that to them.... nothing.

    I am honestly blown away.

    Pease see all details related to case.

    RazerBlade - bloated battery and OOW (*Omitted for security reasons)

    (*Removed two attachments for security reasons)
     

    Attached Files:

  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    I'm not here to nullify our Support Team's decision/action towards your laptop's concern. Your feedback is duly noted. However, I've checked your case number and saw that the team also explained Razer's process for our discontinued devices, which can also be seen from this link. I've cascaded this thread to the team too. Allow them to send you another follow-up via email. Feel free to send me a PM or visit our self-help options should you have other questions or concerns. I'll be locking this thread to curb our conversation privately.
     
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