Buzzing Problem with my Nari Ultimate

Discussion in 'Razer Support' started by techMangoTangoplace662, Apr 4, 2019.

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  1. So basicly i woke up one day and turned on my headset and instead of working as normal it was having this issue :



    I have reinstalled the synapse, deleted the drivers, mess around in the eq but nothing works. The only way to stop this sound is by uninstalling the razer synapse 3. Only then i can use my heaphones as i used to BUT i can't use macros, lighting etc from the rest of my razer gear (keyboard, mouse etc) .
     
    ElectroMite likes this.
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    That's some loud buzzing. Do you currently have any sound enhancements enabled in Synapse or in Windows? Please send me a PM with the serial number of your Nari Ultimate along with your Synapse 3 logs. I'll take it from there.
     
  3. Same issue.... The crackling is sooo bad... I see people complaining all over the internet but nothing seems to be done about it. I have been emailing back and forth with razer for WEEKS and they just keep saying they will look into it.... I even called them out because I got so frustrated with being ignored and they just stopped replying. Almost seems like they have no intention of fixing this issue so whoever bought one is essentially screwed Really really sad considering it was such a unique headset
     
  4. NO NO. This is not true. Razer.Caziel actually found the solution for me and it is all good now and i can use the headset once again. It took him like less than 24hours. Msg him personally and he will help you. The solution is pretty simple but probably it isn't the same for eveyone.
     
    Razer.Caziel likes this.
  5. Hmmm. I returned my headset already but Ill message him and we can try it with my brothers
     
  6. ElectroMite

    ElectroMite New Member

    I'm currently having the same problem, I'll send a PM
     
  7. Hey ElectroMite, Here are some instructions I found success with. They are straight from a Razer support employee. I wanted to post them here and not in a PM so others could see it as well. Follow the steps exactly, worked for me! LMK if it works for you!

    1. Uninstall "Razer Synapse" and "Razer Chroma SDK Core Components" from your computer under Programs and Features.

    2. Delete the Razer folders in these file locations: C:\Program Files(x86)\ and C:\Program Data\. The folder is set to hidden so you might need to change the folder option to view hidden files.

    3. Reboot your PC/computer after completing all the steps.

    4. Delete HKEY_LOCAL_MACHINE->SOFTWARE->THX in Windows registry

    5. Re-install Synapse 3.
     
  8. ElectroMite

    ElectroMite New Member

    Heeeey, it's working fine now! Really appreciate it.
     
  9. ElectroMite

    ElectroMite New Member

    Problem came back after synapse 3 was installed and restarted computer
     
  10. ElectroMite

    ElectroMite New Member

    Ok so I've uninstalled Synapse 3, and it seems to have stopped. I'm not sure what part of the software is causing this problem, and it's very unfortunate. I'll try to find out what's going on. I'm able to play audio through my computer monitor without any crackling sounds.
     
  11. ElectroMite

    ElectroMite New Member

    So I've donwloaded ONLY 'Synapse' and still have the problem.

    [​IMG]
     
  12. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    As far as I can tell, the crackling issue has something to do with the THX configuration/files that get installed along with the Nari Ultimate drivers. Do send me a PM so we can further isolate if not fix the issue.
     
  13. ElectroMite

    ElectroMite New Member

    Sent you a message, hoping you get back to me.
     
    Razer.Caziel likes this.
  14. ates21

    ates21 New Member

    I'm new to this site, but I'm having major problems with my Razer Nari Ultimate headphones. I already own the headphones for almost two months now.
     
    Last edited by a moderator: Jun 11, 2019
  15. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    What major issues are have you been experiencing? Shoot me a PM so I can help you out.
     
  16. BARBAS01022004

    BARBAS01022004 New Member

    I can ear a buzz too coming from the left side and its strange becouse when I mute the mic it stops buzzing and when I unmute it the buzzing starts again... (Mine is The Standart Nari Not the Ultimate version)
     
    Last edited: Aug 2, 2019
  17. 0_0WastedGiant

    0_0WastedGiant New Member

    im kinda new to asking for tech support but i bought the razer nari essential and im experiencing crackling in my headset when not in game or in game when razer synapse is installed. i dont want to return the headset, i just want it to work with the software. side note, they worked just fine with razer synapse for the first day.
     
  18. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    @BARBAS01022004 and @0_0WastedGiant Please send me a PM so I can help you further isolate the issue. I'll need the serial number of your headsets so I can verify the model number and all that good stuff.
     
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