Calling all firefly owners.

Discussion in 'Mice and Surfaces' started by Toothbruush, Jun 10, 2016.

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  1. Toothbruush

    Toothbruush Member

    SUP DUDES

    Okay so i bought a razer firefly about a week ago, immediately found 2 issues with it. The first being the unevenness of the surface which a post has been created here already. The 2nd issue which i found was when you leave your mouse mat on static blue after some time the light goes off completely, and to turn it back on you've gotta go back into synapse and adjust the brightness level or change colour and it'll come back on. This only happens on the colour STATIC BLUE. I've just gone out to get a replacement of my firefly today and for a good 4 hours it hasn't happened, until right before i made this post. SO am i the only firefly owner experiencing this? if other firefly users could change their colours to static blue (the dark blue one) and let me know would be great. I'm thinking of heading back to the shop tomorrow to send this directly back to razer to repair as the reseller shop that i bought from said they are capable of doing so.

    signin out.
     
  2. loli556

    loli556 Active Member

    Yeah some sort of issues are the same
    Everything fine but well i'm still hoping for biiiiiig updates and improvements for That mouse pad.
    I mean i paid 75 euros for this and this is really nice and i really like that pad , BUT
    it has about 1000 times more potential as that small amount of functions now..
    I'm wondering especially how many LEDs there are built in
    And yes also some issues are there especially with synapse.
    the 1st issue i have too with that unevenness
    And also in synapse it doesn't save my profiles and by starting synapse with starting pc all my devices had saved profiles and start up like they were set before .
    But my firefly doesnt.
    So I would really like ... and it has to have so much improvement and support !
     
  3. Toothbruush

    Toothbruush Member

    Hmm well i was told that as soon as i notice the light going off again to send it back. This one also has the uneveness as well but not as bad as the first one i'm finding.
     
  4. Tuscanfreshvoice906

    Tuscanfreshvoice906 New Member

    I just received my Firefly yesterday and noticed instantly the unevenness of the surface. I am using the Mamba TE Chroma and I know the mouse is perfectly fine because I was using the Vespula prior.

    I hear grinding noises at certain areas of the pad and feelings of uneven textures on it.
     
  5. SuijinZero

    SuijinZero Active Member

    I wish they would add a custom color option for the chroma setting. I want the color effects to run around the rim of the mouse pad but choosing my own colors instead of chroma. They had it for the Mamba Chroma where you can choose your own colors and it will marquee around, i dont know why Razer wont add this custom color marquee feature to the mousepad, it doesnt seems very hard to do, its a simple marquee effect. i dont have issues like the ones you guys mentioned above though, my mouse pad is dead flat and sturdy as well as good lighting response.
     
  6. Toothbruush

    Toothbruush Member

    i'm using the mamba TE as well using the razer goliathus control 2013 prior nothing wrong with it just wanted something lights since the firefly went down in price but kinda disappointing that such an expensive mouse mat has this issue when a $5 mouse mat wouldn't...
     
  7. Predator5

    Predator5 Well-Known Member

  8. Psyjin

    Psyjin Well-Known Member

    Hey I also have the unevenness problem. I think it's due to the internals. The circuity that's inside the mousepad for the Chroma effect is making the mouse mat surface uneven.

    How long does it take for the lights to go out when you set it to blue? I might try it for you later but how long do I have to wait lol?
     
  9. Toothbruush

    Toothbruush Member

    Already contacted razer support after the first one they tried to help problem persisted so i got a 2nd one, same thing so i'm going to go back to send it back directly to razer. It's what was suggested to me.
     
  10. Toothbruush

    Toothbruush Member

    It differs from mat to mat i believe the first one was within 5-10 minutes before turning off. The 2nd one i tried was about 3-4 hours
     
  11. Toothbruush

    Toothbruush Member

    So it seems that there is no official fix or update to this problem. Looks like i'm going to have to live with it.
     
  12. squeeze88

    squeeze88 Active Member

    Try it on another computer for debugging sake. You may be surprised with the results.
     
  13. nathanvollmer

    nathanvollmer Member

    So, I was curious. A couple people on this form said the firefly isn't hitting its true potential. What would that full potential look like? What doesn't the firefly do that it could be doing?

    It should definitely support custom marquee effects.

    I was thinking having the chroma light up in the direction your mouse is going would be cool to play with. Maybe have it flash when windows gives alerts? Maybe light up differently depending on if your wifi connection is strong or weak?

    I was thinking if I get a firefly that I could make a program that runs in the background that does some of those things. If it gets enough attention, maybe razer will incorporate those effects in synapse?
     
  14. Toothbruush

    Toothbruush Member

    i've already tried on another computer... this is what razer support told me after my third firefly

    "
    Thank you for contacting Razer support. My name is Jude and I will be more than happy to assist you.
    In response to your inquiry,well,we do not have any updates for the Firefly.We are reviewing feedback and this has been brought up by many of our fans.The product and development team is well aware of this and they are working on ways for an upgrade soon.At this point of time,there is no official news asides the information on the Razer Insider.
    I hope this clarifies your concerns.You can look forward for better specifications and customization options in future releases."

    I like that idea although i think that would go under chroma apps and tight integration with your program.
     
  15. AmazingSpanoMan

    AmazingSpanoMan Active Member

    I have no issues to report with my firefly. I do love playing overwatch with it. Not sure if this is supposed to happen but it changes color to match the character similar to my black widow chroma TE
     
  16. Toothbruush

    Toothbruush Member

    did you set it to blue and see what happens?
     
  17. Dat1Fish

    Dat1Fish Active Member

    I also have that the uneven issue, and when you said dark blue ,do you mean the darkest blue? upload_2016-6-18_15-45-4.png
     
  18. Toothbruush

    Toothbruush Member

    no i mean 2 squares above that
     
  19. Toothbruush

    Toothbruush Member

    and yes that's suppose to happen... it's part of chroma apps integration
     
  20. PumpkinMage

    PumpkinMage Active Member

    I have no issues to report with my firefly either. The surface is even, (if it didn't come as such I would return it) and I can leave it on static with any color forever. Im in the US and I purchased it from BestBuy.
     
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