Cannot install Synapse 3 on Win 10. This operation has been cancelled due to restrictions in effect | Razer Insider

Cannot install Synapse 3 on Win 10. This operation has been cancelled due to restrictions in effect

  • 31 January 2021
  • 8 replies
  • 144 views
D
As soon as it starts installing, a message pops up saying ":This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator." Then Installation failed with error code: 5

I enabled all users permissions and am the Administrator account so not sure what the problem is. Please help!
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8 Replies

M
dhongny
As soon as it starts installing, a message pops up saying ":This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator." Then Installation failed with error code: 5

I enabled all users permissions and am the Administrator account so not sure what the problem is. Please help!


I'm having the same problem. I bought the Razer Ornata V2 today and I'm trying to install the Razer Synapse 3 but I can't because it says that I have computer restrictions.

PS: I have the Razer Synapse 2 installed and it works perfectly fine.
M
MigeruFukiru
I'm having the same problem. I bought the Razer Ornata V2 today and I'm trying to install the Razer Synapse 3 but I can't because it says that I have computer restrictions.

PS: I have the Razer Synapse 2 installed and it works perfectly fine.


I did it! I disabled the UAC and tried to install the Razer Synapse 3 and it worked. I hope @dhongny reads this.

Have a good night, MigeruFukiru

PS: Don't forget to enable it again.
D
@MigeruFukiru Thank you for responding. I've tried disabling UAC and still no luck. Would Synapse 3 interfere with any RGB software? I have iCue and OpenRGB.
M
dhongny
@MigeruFukiru Thank you for responding. I've tried disabling UAC and still no luck. Would Synapse 3 interfere with any RGB software? I have iCue and OpenRGB.


Did you tried to unninstall them and install Razer Synapse 3? Do you have another computer so you can test it? I'm keeping the ''Try to re-install your Windows 10'' until we go crazy.

Also, sorry for not replying earlier.

PS: Is it error: 5 ? or error: 55 ? Because I was getting the 55 one.
Sye_The-Vie
Rank
Userlevel 7
Update the Windows 10 and install Synapse 3.0 with the latest .exe file
Sye_The-Vie^^WKM VANGUARD of R Λ Z Ξ R™ I N S I D E R @ONLINEBattlestation enthusiast and rig builder & Enterprise Engineerhttps://insider.razer.com/styles/razer/images/logo-main-new-green.pngKeyboard: R Λ Z Ξ R™ Huntsman Elite US Purple Opto-Mechanical SwitchMouse: R Λ Z Ξ R™ Basilisk Ultimate + Charging DockHeadset: R Λ Z Ξ R™ Kraken TE + USB audio controlMouse mat: R Λ Z Ξ R™ Goliathus Extended ChromaWebcam: R Λ Z Ξ R™ KiyoHeadset Base: R Λ Z Ξ R™ Base Station Ver 2Bag: R Λ Z Ξ R™ Tactical 15.6" Backpack V2Case: Corsair iCUE White 465XMotherboard: GIGABYTE Z390 AORUS ULTRA ATX Form Factor LGA1151CPU: Intel® Core™ i9-9900K @ 3.60 GHzGPU: GIGABYTE GeForce RTX 2080 Ti Gaming OC 11 GB @ 1650 MHzRAM: 4x 16 GB Corsair Vengeance PRO RGB CL16 DDR4 @ 3200 MHzOS storage: 1 TB Crucial P1 3D NVMe PCIe M.2Game data storage: 2 TB SEAGATE BARRACUDA ZA2000CM10002 SATA SSDCPU Liquid Cooling: Corsair iCUE H150i RGB PRO XTPSU: Corsair HX1000i 1000 W 80 PLUS PlatinumAdd Ons: Corsair
B
I'm having the same issue.
I had downloaded the Syapse 3.0 in December because of my Kraken Kitty but i had a small error : i could'nt use the Chroma Studio for the light effects. I didn't look any further into it.
Today i received my Huntsman but it wasn't recognized by Synapse. So i tried to uninstall/reinstall. Now i'm having trouble reinstalling it.
I've tried to update Windows 10, i ran the latest .exe... And i'm having the same issue as you, error 5 about restrictions (even though i'm Admin)
Disabling UAC didn't work either.
Running the .Exe with the RGB plugin disabled did'nt work either.
So i hope i'll find someone who made it. 😕
Sye_The-Vie
Rank
Userlevel 7
For information on Error 5 check out the following web

https://windowsreport.com/error-5-access-is-denied-fix/#:~:text=Error%205%3A%20Access%20is%20denied%20is%20primarily%20a%20software%20installation,cause%20is%20usually%20account%20permissions.
Sye_The-Vie^^WKM VANGUARD of R Λ Z Ξ R™ I N S I D E R @ONLINEBattlestation enthusiast and rig builder & Enterprise Engineerhttps://insider.razer.com/styles/razer/images/logo-main-new-green.pngKeyboard: R Λ Z Ξ R™ Huntsman Elite US Purple Opto-Mechanical SwitchMouse: R Λ Z Ξ R™ Basilisk Ultimate + Charging DockHeadset: R Λ Z Ξ R™ Kraken TE + USB audio controlMouse mat: R Λ Z Ξ R™ Goliathus Extended ChromaWebcam: R Λ Z Ξ R™ KiyoHeadset Base: R Λ Z Ξ R™ Base Station Ver 2Bag: R Λ Z Ξ R™ Tactical 15.6" Backpack V2Case: Corsair iCUE White 465XMotherboard: GIGABYTE Z390 AORUS ULTRA ATX Form Factor LGA1151CPU: Intel® Core™ i9-9900K @ 3.60 GHzGPU: GIGABYTE GeForce RTX 2080 Ti Gaming OC 11 GB @ 1650 MHzRAM: 4x 16 GB Corsair Vengeance PRO RGB CL16 DDR4 @ 3200 MHzOS storage: 1 TB Crucial P1 3D NVMe PCIe M.2Game data storage: 2 TB SEAGATE BARRACUDA ZA2000CM10002 SATA SSDCPU Liquid Cooling: Corsair iCUE H150i RGB PRO XTPSU: Corsair HX1000i 1000 W 80 PLUS PlatinumAdd Ons: Corsair
B
Hello,
After a few days of troubleshooting i finally found the solution that i will gladly share :
Firstly I moved the Synapse Installer exe to my C:/ Folder. (main hard drive)
Secondly i created a new session on my computer which i changed to administrator (from the main admin session)

When i logged in the new session on my computer i ran the Razer Installer Exe that i found on my C:/ folder.
The installer ran perfectly and the "Error 5" didn't appear. I then disconnected from the session and logged in my main session. Everything worked fine then.

I hope it helped OP.
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