Can't change cover art for games on Razer Cortex

Discussion in 'Razer Cortex' started by Daryl_Jerrish, Sep 6, 2021.

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  1. Daryl_Jerrish

    Daryl_Jerrish New Member

    Im unable to put custom cover art for my games in Razer Cortex. Unable to upload images as option isn't even there. Resintalled twice and still the same issue. Any solutions?
     
    pancholr likes this.
  2. Sye_The-Vie

    Sye_The-Vie Well-Known Member VANGUARD

  3. Michelle-RazerCortex

    Michelle-RazerCortex Active Member Staff Member

    Hey there!

    Thank you for sharing your concern here. I have PMed you here regarding this issue. Please check it and let me know if you need further assistance.

    Thank you for your patience.

    Best regards,
    Michelle
     
  4. hi, i have the same problem? pls help
     
  5. Michelle-RazerCortex

    Michelle-RazerCortex Active Member Staff Member

    Hey there!

    We apologize for the inconvenience this issue has caused you. Since this feature 'Change cover art' is security-related, we have removed it from the new release to enhance security. We are trying to add it to a future version of Razer Cortex.

    Thank you very much for your patience.

    Best regards,
    Michelle
     
  6. Daryl_Jerrish

    Daryl_Jerrish New Member

    Is there an estimated date by which this feature will be added back?
     
    FiszPL likes this.
  7. Michelle-RazerCortex

    Michelle-RazerCortex Active Member Staff Member

    Hey there!

    Our engineering team is trying to fix it, but we are sorry that we cannot give you an estimated date now. Apologize again for the inconvenience.

    Michelle
     
  8. shncrodragon

    shncrodragon New Member

    Im having the same issues too not only this issue but i cant add my games theres no browse option
     
  9. Michelle-RazerCortex

    Michelle-RazerCortex Active Member Staff Member

    Hey there!

    Thank you for sharing your issue with us here. My name is Michelle from the Razer Cortex technical support team. I will be very happy to assist you with your issue.

    Since this feature is security-related, we have removed it from a former version which was released on Sep 02 to enhance its security. Our engineering team is trying to fix it and we will add it in a future version of Razer Cortex.

    Before we resolve it, please try to add your game by the below method.

    If you can quickly find the game process (usually a .exe file), just create a desktop shortcut by right-clicking the file and choose Send to > Desktop(create shortcut), then, launch Razer Cortex and click the '+' icon. In the pop-up window, select the game to add it to MY LIBRARY.

    If you cannot find the location of the game process, please follow the below steps:
    Step 1. Please launch the game that you want to add to Cortex 'MY LIBRARY'.
    Step 2. Open your Task Manager and find the game process which is a .exe file.
    Step 3. Right-click the game process and choose Open file location.
    Step 4. A folder shows the location of the game process. Right-click it and click 'Send to'> 'Desktop(create shortcut)' to create a desktop shortcut of the game.
    Step 5. Launch Razer Cortex and click the '+' icon on 'MY LIBRARY'. In the pop-up window, select the game to add.

    Finally, check whether the game has been added to Cortex successfully. Please feel free to let me know if you need any further assistance.

    Please feel free to let us know if you need further assistance.

    Thank you!

    Michelle
     
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