Can't find orbweaver chroma in Razer synapse 2.21 | Razer Insider

Can't find orbweaver chroma in Razer synapse 2.21

D
Hello,

I read several threads about not finding the orbweaver in synapse 2 after the update.
But i can't find the proper solution.

My setting is synapse 2 for my orbweaver chroma en synapse 3.4 for my naga trinity.
I have tried the following options:

uninstall synapse 2 and reinstall synapse
uninstall synapse 2, remove the orbweaver driver and reinstall synapse 2
uninstall synapse 2, remove the orbweaver driver and unplug it en try to reinstall synapse 2
uninstall synapse 2 and 3, reinstall 2 and then 3.
uninstall synapse 2 and 3 remove the the orbweaver driver, clean my pc from any razor dir and also cleaned my registry, and reinstall everything.
and last i uninstalled all, first connected my naga and then the orbweaver.

All with the same result, Synapse 3 with my naga is running perfect. synapse 2 does only show the buttons,
register your razer...., visit the store and view compatible devices and my orbweaver is giving me a nice lightshow and the default profile is operational, but can't be configerd.

what do i need to do so that i can configure my orbweaver again.
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6 Replies

R
Userlevel 6
Hi there! Have you tried to reinstall Synapse 2 to see if it helps? If you haven't, please do and let me know how it goes.
D
Hi there,

Yes i have tried to reinstall Synapse and run the updates that automatically comes after the installation.
But with no success. I also tried the next options:



dreamerjohn
uninstall synapse 2 and reinstall synapse
uninstall synapse 2, remove the orbweaver driver and reinstall synapse 2
uninstall synapse 2, remove the orbweaver driver and unplug it en try to reinstall synapse 2
uninstall synapse 2 and 3, reinstall 2 and then 3.
uninstall synapse 2 and 3 remove the the orbweaver driver, clean my pc from any razor dir and also cleaned my registry, and reinstall everything.
and last i uninstalled all, first connected my naga and then the orbweaver.
R
Userlevel 6
Thanks for the reply. Please send over the build number of Synapse to me through PM. I'll assist you from there.
X
Hello ! I have the same problem, my Orbweaver isn't recognized by synapse 2.21 !

What should I do ? I've tried to reinstall synapse whitout good results....
R
Userlevel 6
Xenicle
Hello ! I have the same problem, my Orbweaver isn't recognized by synapse 2.21 !

What should I do ? I've tried to reinstall synapse whitout good results....

Hello there! Please send me a PM as well. I'll assist you from there.
D
This youtube video solved my problem with not seeing my device in synapse 2.
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