Cant find THX Spatial Audio in output devices for Blackshark v2 pro

Discussion in 'Razer Support' started by ginzo98, Feb 12, 2021.

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  1. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Thanks everyone! I'll check your responses right away.
     
    Razer.Speedcr0ss, Mar 11, 2021
    #21 Share
  2. niSmo

    niSmo New Member

    I seemed to have solved this, even though my PC is brand new, with all new parts and fresh windows install (Win10 Home) it seems the THX Spatial Audio was disabled in Audio output devices, you can see what's disabled unless you click manage sound devices. To my surprise it was disabled. re-enabled it and now everything is working and can see Blackshark V2 Pro and THX Spatial Audio as output devices.

    hope this helps someone as well.
     
    niSmo, Mar 12, 2021
    #22 Share
    Razer.Speedcr0ss likes this.
  3. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey niSmo! Thanks for sharing your workaround.


    Hi usolcev! I replied to your PM. Please check your inbox.
     
    Razer.Speedcr0ss, Mar 12, 2021
    #23 Share
    usolcev and niSmo like this.
  4. usolcev

    usolcev New Member

    Hi all!

    First of all thanks to @Razer.Speedcr0ss and all razer tech support for resolving the issue.
    Their suggestions for solving the problem gave me an idea and checked it and solved the problem (at least for me).

    So what I did:
    1. go to the device manager.
    2. found audio devices there.
    3. press actions - install old devices (!It's important).
    4. select sound and game devices and click next.
    5. in the list on the left we find THX (on the right THX Spatial Audio) and click next.
    6. done! THX is now on the list of devices.

    I attach the photo that I wrote above. Unfortunately, there are screenshots in Russian, but I think it will be useful anyway.

    Step 1-3:
    upload_2021-3-21_20-2-22.png

    Step 4:

    upload_2021-3-21_20-3-2.png

    Step 5:

    upload_2021-3-21_20-3-18.png

    Step 6:

    upload_2021-3-21_20-3-38.png
     
    usolcev, Mar 21, 2021
    #24 Share
    raidenjack97 and Razer.Speedcr0ss like this.
  5. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    I appreciate your post! I'll send this to the team for validation as they can add it in their investigation and possibly as an official fix too. I'll be locking this thread now.


    Hi everyone! If in case you found this thread, please check the steps with English screenshots below:

    a. Search Device manager by using the Windows file search

    upload_2021-3-21_14-23-22.png

    b. Click any hardware category from the list. (I selected my computer name).

    upload_2021-3-21_14-31-24.png

    c. Once you've selected any hardware category, click the "Action" button at the top-left and select "Add legacy hardware".

    upload_2021-3-21_14-34-4.png

    d. A "Add Hardware Wizard" prompt will display, click "Next".

    upload_2021-3-21_14-38-46.png

    e. The hardware wizard prompt will display options on how would you like to install the hardware driver, select "Install the hardware that I manually select from the list (Advanced)", then click "Next".

    upload_2021-3-21_14-38-28.png

    f. Select the "Sound, video and game controllers" from the list.

    upload_2021-3-21_14-39-52.png

    g. Look for the THX driver from the list, then click next.

    upload_2021-3-21_14-57-19.png

    h. The setup should be completed and the THX Spatial Audio should be back in the Device Manager list under "Audio Inputs and Outputs" and "Sound, video and game controllers".

    Please let me know if the steps help. Feel free to send me a PM should you need additional assistance.
     
    Razer.Speedcr0ss, Mar 21, 2021
    #25 Share
    caninedreams, SapphireBluequickclub461 and Mhyk3 like this.
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