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Discussion in 'Razer Support' started by ginzo98, Feb 12, 2021.
Thanks everyone! I'll check your responses right away.
I seemed to have solved this, even though my PC is brand new, with all new parts and fresh windows install (Win10 Home) it seems the THX Spatial Audio was disabled in Audio output devices, you can see what's disabled unless you click manage sound devices. To my surprise it was disabled. re-enabled it and now everything is working and can see Blackshark V2 Pro and THX Spatial Audio as output devices.
hope this helps someone as well.
Hey niSmo! Thanks for sharing your workaround.
Hi usolcev! I replied to your PM. Please check your inbox.
First of all thanks to @Razer.Speedcr0ss and all razer tech support for resolving the issue.
Their suggestions for solving the problem gave me an idea and checked it and solved the problem (at least for me).
So what I did:
1. go to the device manager.
2. found audio devices there.
3. press actions - install old devices (!It's important).
4. select sound and game devices and click next.
5. in the list on the left we find THX (on the right THX Spatial Audio) and click next.
6. done! THX is now on the list of devices.
I attach the photo that I wrote above. Unfortunately, there are screenshots in Russian, but I think it will be useful anyway.
I appreciate your post! I'll send this to the team for validation as they can add it in their investigation and possibly as an official fix too. I'll be locking this thread now.
Hi everyone! If in case you found this thread, please check the steps with English screenshots below:
a. Search Device manager by using the Windows file search
b. Click any hardware category from the list. (I selected my computer name).
c. Once you've selected any hardware category, click the "Action" button at the top-left and select "Add legacy hardware".
d. A "Add Hardware Wizard" prompt will display, click "Next".
e. The hardware wizard prompt will display options on how would you like to install the hardware driver, select "Install the hardware that I manually select from the list (Advanced)", then click "Next".
f. Select the "Sound, video and game controllers" from the list.
g. Look for the THX driver from the list, then click next.
h. The setup should be completed and the THX Spatial Audio should be back in the Device Manager list under "Audio Inputs and Outputs" and "Sound, video and game controllers".
Please let me know if the steps help. Feel free to send me a PM should you need additional assistance.
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