Can't open online manual for Blackwidow V3 Mini Hyperspeed (German)

Discussion in 'Razer Support' started by Handfratze, Aug 2, 2021.

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  1. Handfratze

    Handfratze New Member

    Hello everybody!

    I can't open the open online manual for my Blackwidow V3 Mini Hyperspeed. My browser opens, but I get an error message in form of a XML response (likely private information manually replaced with "[private]"):
    Code:
    <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>[private]</RequestId>
    <HostId>[private]</HostId>
    </Error>
    The URL is https://dl.razerzone.com/master-guides/RazerSynapse3/BLACKWIDOWV3MINIHYPERSPEED-00000600-de.pdf

    Please recognize, that I'm trying to view the German manual.

    I also do own a Razer Naga X. For this device, I can view the online manual without any problems.
    I have registered both products on razerid.razer.com (if this does matter...).
    By the way, my Blackwidow V3 Mini Hyperspeed is brand-new and arrived just yesterday (again, if this does matter somehow...)

    If you also own the Blackwidow, you can reproduce the problem by following these steps (retranslated from German program version):
    1. Open Razer Synapse
    2. Open settings by clicking the gearwheel icon in the window titlebar
    3. Open the "General" tap an scroll to the bottom
    4. Under "show manual" click on the link labeled "Blackwidow V3 Mini Hyperspeed"
    Many thanks in Advance! :big_grin_:

    EDIT: Just tried to manually open the manual in English by replacing "de" with "en" in the URL. Works fine! So it seems like the german manual is simply missing on the server!
     
  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    I've checked the Razer Blackwidow V3 Mini Hyperspeed on our support page and saw that the manual that is only available in English and simplified Chinese. Please refer to the screenshot below:


    upload_2021-8-4_11-46-52.png

    Anyhow, I've cascaded it to the team. You can send feedback in the Razer Synapse 3.0 by clicking your avatar at the top-right and select "Feedback". I'll be locking this thread now. Don’t hesitate to send me a PM or visit our self-help options should you have other questions or concerns.
     
    Handfratze likes this.
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