Can't register 7.1 surround sound

Discussion in 'Razer Support' started by NightmareBoi, Jan 12, 2022.

  1. NightmareBoi

    NightmareBoi New Member

    Hi there, I can't use my code for the 7.1 surround sound application. I received my headset as a christmas present and was really looking forward to using the feature, is there any way to fix this?
     
  2. FiszPL

    FiszPL Well-Known Member VANGUARD

    Which headset do you have exactly? Some of them comes with scratch card in the box, some you'll need to register with your Razer ID, and you'll reveice it by e-mail:
     
  3. Sye_The-Vie

    Sye_The-Vie Well-Known Member VANGUARD

    Once you confirm that your headset is 7.1 SS compatible, try using English US keyboard format when typing in the activation code.
    We have seen in the past where other English keyboards do not work.

    Otherwise, wait for one of the RAZER official support to be in contact with you through this thread.

    Prepare the followings~~~
    1. Name
    2. S/N
    3. P/N
    4. Proof of purchase (legal receipt)
    5. Email address &/or RAZER ID used for registering your RAZER product
    Alternatively, drive your hearing senses through the roof by upgrading to THX Spatial Audio.
    Most latest RAZER headsets are compatible with THX Spatial Audio. Check it out by clicking the following link~

    https://www.razer.com/p/RZ11-13000-0001
     
    Last edited: Jan 14, 2022
  4. NightmareBoi

    NightmareBoi New Member

    I have the Kraken X model, I used the scratch card but it says my code is invalid
     
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