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Changing The Way You Redeem zSilver

Discussion in 'Razer Support' started by Dekades, Jun 15, 2018.

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  1. Dekades

    Dekades Community Cowboy Staff Member

    This is incorrect.

    1 zGold does not equal $1 USD.

    Also, you have 30 days to CLAIM your zSilver when you earn them. Once you claim them (by clicking the claim button), you have one year (12 months) to redeem them. There is a difference.

    Let's say you spent 10 zGold. You will be awarded 10 zSilver. You have 30 days to claim the zSilver. Once you claim them, you have 12 months to use them. If you do not claim the 10 zSilver within 30 days, they will no longer be available to claim. Most people claim their zSilver right away, all we did was apply a 30 day time limit to click the claim button.

    Imagine that zSilver came in actual coins. And every time you spent zGold, zSilver would be awarded to you, but it didn't go directly to you. You would have to pick it up (CLAIM) from the vault yourself. You have 30 days to pick up the zSilver (CLAIM) or else they get sent back to us. You have to actually go and pick them up (CLAIM). After you pick them up (CLAIM), you have one year (12 months) to spend it (REDEEM).

    This is just an example to help illustrate. We don't actually offer zSilver in physical real-life coins because that would require a very big piggy bank and what a mess that would be when it came time to crack that bad boy open.
     
    Dekades, Jun 25, 2018
    #61 Share
    Sajsen, Caticorn, phyrenova and 5 others like this.
  2. Reg3e

    Reg3e Member

    TL;DR version, "We're making it harder to hoard and save up zSilver for something you actually want".

    Got it.
     
    Reg3e, Jun 25, 2018
    #62 Share
    chickenchlorine and Gibson7 like this.
  3. Parth1C

    Parth1C Member

    Cool it sounded like we only had 30 days with the First post :wink_: 1 year is still very harsh mate as a lot of people like me that don't have heaps of money and also have the worst luck in competitions like in mogul so it is hard for us to get Zsilvers. I can understand that RAZER don't want to keep our Zsilvers forever but at least try to let the little spenders get a chance of getting something nice like a hat :smile_:
     
    Parth1C, Jun 26, 2018
    #63 Share
    chickenchlorine likes this.
  4. .Surf.

    .Surf. Well-Known Member VANGUARD

    You're not the only one experiencing this issue, i have it a lot lately, but not always. Anyway it's only 5 silvers that's lost so i'm not making too much noise about it.
     
    .Surf., Jun 27, 2018
    #64 Share
    chickenchlorine likes this.
  5. buzzDIAMOND916

    buzzDIAMOND916 New Member

    It looks like just another graphics enclosure with chroma on the bottom...? (The hunt is coming)
     
    buzzDIAMOND916, Jun 27, 2018
    #65 Share
    chickenchlorine likes this.
  6. Christinde

    Christinde Well-Known Member

    I like this very much.
    Gosh have that bug been a thorn in my eye xD
    Thanks guys

    Could I get the reward from becomming a Mouse Advocate please?
    I'm not sure where to find my Achivement URL to prove that I didn't get the reward?????
    proof.jpg
     
    Christinde, Jun 28, 2018
    #66 Share
    chickenchlorine likes this.
  7. chickenchlorine

    chickenchlorine New Member

    Are there any plans to add new ways to earn zsliver soon?
     
    chickenchlorine, Jun 28, 2018
    #67 Share
    Novakiel likes this.
  8. VacuumoV

    VacuumoV New Member

    Okey, I guess.
     
    VacuumoV, Jun 29, 2018
    #68 Share
    traxed likes this.
  9. KylarFI

    KylarFI Member

    Apparently new mogul arena awards only last a month.
     
    KylarFI, Jun 30, 2018
    #69 Share
    traxed likes this.
  10. magnigar

    magnigar New Member

    Indeed. I'm not mad about them not giving me enough free money or anything, but at this point they might as well get rid of the program. I didn't even realize that I had to take the extra step of "claiming" my achievements, so it really seems like they don't want to be handing out zSilver.
     
    magnigar, Jul 3, 2018
    #70 Share
    traxed likes this.
  11. traxed

    traxed Well-Known Member

    yup, i reckon they should just kill the program and come up with something new. its practically impossible to rack up enough zSilver to do anything unless u spend huge amounts on a monthly basis
     
    traxed, Jul 5, 2018
    #71 Share
    Novakiel likes this.
  12. Kacpers215

    Kacpers215 New Member

    Fortunately, i didnt lose any of my zsilver, thx for informating
     
    Kacpers215, Jul 6, 2018
    #72 Share
  13. sirludo

    sirludo Member

    Seems fixed for me now. Got the achievements correctly now for 2 weeks in a row.
    Anyone still having this issue?
     
    sirludo, Jul 10, 2018
    #73 Share
  14. Srnity

    Srnity Active Member

    Srnity, Sep 18, 2018
    #74 Share
  15. chickenchlorine

    chickenchlorine New Member

    i'm seeing monthly expiration of 1000/mo. it's impossible to save silver on just daily logins and achievements. nothing is in that price range either. I guess this means i'm uninstalling cortex :slightly_sad:
     
    chickenchlorine, Sep 25, 2018
    #75 Share
    Novakiel likes this.
  16. Predator5

    Predator5 Well-Known Member

    Try contacting one of the mods.
     
    Predator5, Oct 5, 2018
    #76 Share
  17. joew1986

    joew1986 New Member

    Hi, i should have the upload a picture of your setup zsilver awarded and also the participate in razer synapse beta, i need both to be able to claim a reward before my zsilver expires.

    I created a new thread and uploaded pic of setup and also posted a pic of it in the featured thread. Also i have the razer synapse beta on my pc since 3 days ago. Please help!
     
    joew1986, Oct 25, 2018
    #77 Share
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