Chroma and sound issue Razer Phone 2 UK

Discussion in 'Mobile' started by Razerbuddyjosh, Nov 10, 2018.

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  1. Razerbuddyjosh

    Razerbuddyjosh New Member

    My new Razer phone 2 has problems .

    1) if I set Chroma to high intensity, the logo remains on when screen/phone is asleep/hibernating . So can only use mid intensity .
    .2) Popping sound from speakers intermittently after system sound or notification has been used .

    Have tweeted messaged Razer support couple of times over last week. Have messaged, FB and tweeted Min. No response from anyone.

    UK device .
     
    YouStar and pancholr like this.
  2. Razerbuddyjosh

    Razerbuddyjosh New Member

    Had a reply from support .Here's an extract

    Good day.

    We are sorry you are having this problem. We don't want you to experience this with Razer. Our engineers are working on the issue. This may be a hardware problem.
     
    YouStar likes this.
  3. I have the exact same issue with the occasional pop from the speakers
     
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  4. Razerbuddyjosh

    Razerbuddyjosh New Member

    I've contacted razer support and three. three are saying they will replace device but I'm suspecting this is a software issue .

    Razer wanted to do an RMA but the turn around is fifteen days, I can't be without a device for 15 days. They will do an advance replacement, but I don't have funds to cover that .
     
    YouStar likes this.
  5. It does seem to a software issue. I wonder if anyone with the none 3 specific firmware has the same issue.
     
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  6. Razerbuddyjosh

    Razerbuddyjosh New Member

    The only thing three have on the device is the 3 splash screen as far as I'm aware .
     
  7. That's the only I've noticed as a user. But I bet there's some tweaks they've made to the phone under the hood.
     
  8. Razerbuddyjosh

    Razerbuddyjosh New Member

    This is possible .are you getting the chroma issue on high intensity setting.
     
  9. Yeah, I think Razer need to do a better job of the customisation options for the chroma
     
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  10. I've been doing some investigation. The popping sound and to happen when scrolling through social media and past a video when the sound is turned down or the videos are muted. Maybe this happens on all phones and it's just more noticeable on this as the speakers are so loud?
     
  11. Miidaz

    Miidaz New Member

    I do have the same problem with the speaker. And my chroma will not work with notifications, it flashes light blue for all apps (Snapchat Facebook, Messenger, sms etc) and all the time even if I'm not having any notifications.
    Isn't it supposed to light with the color of the app (yellow for snap as an example)?
     
  12. Yeah the notification thing is a bit hit and miss. I hope in future they include the option to set custom colors for apps.
     
  13. PT.Singer

    PT.Singer Jedi Master VANGUARD

    I'm curious, after seeing another thread that mentioned a "popping" sound. Are you sure that it's coming from the speakers? There was mention on that other thread of air displacement in the vapor-cooling chamber causing a popping sound.
     
  14. Yeah, it only seems to happen when scrolling past media that has sound whilst the volume is turned down. I'm going to guess even though it's muted it's still sending a signal to the speakers.
     
  15. Rox598

    Rox598 Keyblade Master VANGUARD

    The Chroma thing is a tad weird I noticed it myself as for the popping noise it's a known issue I've passed on bug reports about so hopefully a fix soon.
     
  16. xDanger65

    xDanger65 Member VANGUARD

    The setting for High Intensity is "On all the time" - Medium is on while the phone is in use and off when the screen is off. So, this isn't an issue in all actuality. If you long click on the setting in Chroma it'll tell you when its on or not.

    The popping sound from the speakers is a bug in some instances of Android 8.1, and unfortunately the instance the RPs are using is one of them. It can be engineered out, but we'll likely need to wait for Pie. In the mean time, turning off touch sounds will make the bug happen less often.
     
  17. gonzo6o

    gonzo6o Member

    My issue hasn't been with chroma not working it's been with it working to much. I noticed that my battery life was poor nothing like what I experienced with the Razer phone 1. But I no it's not going to be the exact same because of the bigger CPU. That being said chroma was running even when it was turned off. So i disabled it and it's made all the difference. Stand by times are just the same as the other Razer .

    I do how ever have some speaker popping sounds and some times the screen lock sound will be extra extra loud only a reboot will fix it. I have the AT&T version of the phone.
     
  18. vperpl

    vperpl New Member

    so did anyone fixed his random beeping sound issue?
     
  19. Rox598

    Rox598 Keyblade Master VANGUARD

    It'll need a software update to fix so will have to wait.
     
  20. vperpl

    vperpl New Member

    Tanks you for the fast answer.

    Also noticed the beeping occurs only when mobile is unlocked and you just browse your phone.

    IN games / videos/ during conversations - is totally fine.


    Edit1: *You can temporary fix it by disabling clicking sound in your options.
     
    Last edited: Nov 29, 2018
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