chroma apps causing game crash | Razer Insider

chroma apps causing game crash

  • 15 September 2019
  • 9 replies
  • 15 views
G
i installed synapse 2 last night after spending 2 hours trying to get synapse 3 working with no luck and now my lights work the way i want but the app is causing overwatch to crash as soon as i open it, i checked some support threads and they said to ad it to chroma apps but i cant do that because it crashes before i get the chance to do so, what can i do to fix the issue?
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9 Replies

Razer.Caziel
Userlevel 7
Do you mind sharing screenshots of the error messages when the game crashes? If you PM me your System and Application logs from the Windows Event Viewer, I can help you further isolate the issue.
Z
Userlevel 2
Yeah. I'm on the latest version of Synapse 2, and I've even re-installed it, but I'm getting random crashes.
The application just crashes out.
This has started happening after the latest update to Synapse.
Razer.Caziel
Userlevel 7
Zer0_Kelvin
Yeah. I'm on the latest version of Synapse 2, and I've even re-installed it, but I'm getting random crashes.
The application just crashes out.
This has started happening after the latest update to Synapse.

Please PM me a screenshot of the error message after the application crashes. That'll help me determine what's causing the issue.
Z
Userlevel 2
Razer.Caziel
Please PM me a screenshot of the error message after the application crashes. That'll help me determine what's causing the issue.


There are no errors given on the screen. It all of a sudden just stops working. No rhythm or reason.
I can't identify any trend to it.

Just yesterday I had to uninstall the whole thing and reinstall it.

Basically one second I'm playing a game, and the next nothing is working.

I go to the mini icon on the task bar for Synapse and right click but nothing comes up.

Happens in multiple game titles.
Razer.Caziel
Userlevel 7
In that case, send over your Synapse logs along with the System and Application logs from the Event Viewer. For now, uninstall anything Razer-related and let me know if the problem still persists.
Z
Userlevel 2
Razer.Caziel
In that case, send over your Synapse logs along with the System and Application logs from the Event Viewer. For now, uninstall anything Razer-related and let me know if the problem still persists.


Synapse 3 is also running in the background as well, though I don't really use it as there are still issues with it.

I presume the two can co-exist.

Synapse 2 Specific Logs should be located where?
Razer.Caziel
Userlevel 7
Yes, the apps can co-exist. You can find the necessary logs in:

  • %temp%\\ SynapseUninstall.log file
  • %temp%\\RzUpdater folder
  • %temp%\\MSIxxx.LOG
Z
Userlevel 2
Razer.Caziel
Yes, the apps can co-exist. You can find the necessary logs in:

  • %temp%\\ SynapseUninstall.log file
  • %temp%\\RzUpdater folder
  • %temp%\\MSIxxx.LOG



So far I haven't been able to nail anything down.

EXCEPT that I play the game ARCHEAGE, which is a game running off the Cryengine and this game requires elevated ADMIN Privieges.
So I run Razer Synapse as Elevated Privileges also.

Additionally, the game utilizes and anti-cheat software as a top layer and this has known issues with Razer Soft where we were advised to turn off the Razer Chroma services.

I speculate that since I've got these services turned off, that there may be some uncommon scenario that causes the whole Razer Synapse to crash.
Razer.Caziel
Userlevel 7
Zer0_Kelvin
So far I haven't been able to nail anything down.

EXCEPT that I play the game ARCHEAGE, which is a game running off the Cryengine and this game requires elevated ADMIN Privieges.
So I run Razer Synapse as Elevated Privileges also.

Additionally, the game utilizes and anti-cheat software as a top layer and this has known issues with Razer Soft where we were advised to turn off the Razer Chroma services.

I speculate that since I've got these services turned off, that there may be some uncommon scenario that causes the whole Razer Synapse to crash.

If that is indeed the case, I won't be able to do much about this particular issue. We'll have to coordinate with the Software Team and the Devs. Send over the logs via PM so we can get a ticket started.
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