So after the recent Synapse update, Razer Chroma Apps are not working with supported hardware, the RGB on supported non-razer devices switches to a random static color and refuse to sync with chroma.
Please fix this ASAP.
If anyone knows of a fix, please let me know.
Chroma Apps not syncing with supported hardware (Thermaltake, MSI Mystic Light, etc)
This topic has been closed for comments
So it's still not working.
Support hasn't really been much help.
Does anyone know how to fix this?
Support hasn't really been much help.
Does anyone know how to fix this?
Userlevel 7
- Razer Support
- 7595 replies
-
7 October 2020
FiendRiver666
So after the recent Synapse update, Razer Chroma Apps are not working with supported hardware, the RGB on supported non-razer devices switches to a random static color and refuse to sync with chroma.
Please fix this ASAP.
If anyone knows of a fix, please let me know.
Hi there! Thanks for sharing your Razer Synapse-related concern here. Have you tried signing out from Razer Synapse 3.0, restarting your computer, and logging back into the Razer Synapse account? Let me know if it helps.
Razer.SpeedCr0ss
Hi there! Thanks for sharing your Razer Synapse-related concern here. Have you tried signing out from Razer Synapse 3.0. restarting your computer and logging back in to Razer Synapse account? Let me know if it helps.
Tried that. It didn't work. The synchronization with supported non-RAZER hardware still doesn't work with Chroma Apps. It works with standard Chroma functions, but none of the Chroma apps like the Audio Visualizer, Overwatch, Doom, etc. are working and they worked perfectly fine before the recent Synapse update. I'm under the impression that this is a bug that requires patching.
+1 to this, having the same issue. Everything worked fine before the update
Userlevel 7
- Razer Support
- 7595 replies
-
9 October 2020
Tufenuf
+1 to this, having the same issue. Everything worked fine before the update
Thanks for posting your Razer Synapse here too. Razer is already aware of the issue and our software team is currently investigating the issue. Please send me your computer's Razer Synapse 3.0 logs. Save the files via Google Drive or to any online drive accounts then include the link in your PM.
Hey FiendRiver666! Your case has been forward to our Support Team. Please wait for their follow-up message via email within 24-48 hours. If anything comes up, don't hesitate to send me another PM.
Hello there, just stumbled upon this as well. I can adjust all the lighting effect at my MOBO via Mystic Light and Chroma Connect, but Audio Visualizer and supported games like Doom, Divinity II just doesn't wok. The Razer peripherals will work though, such as my keybord, mouse, base station chroma and my Lian Li Razer Edition case.
The connected apps like Visualizer are working with the patch, however the lights of the connected devices turn off after plugging in or removing a USB-device and won't turn on until restarting Synapse.
Do you guys have the same issue?
Do you guys have the same issue?
Userlevel 4
Jerive
The connected apps like Visualizer are working with the patch, however the lights of the connected devices turn off after plugging in or removing a USB-device and won't turn on until restarting Synapse.
Do you guys have the same issue?
Hey Jerive, I just tested by unplugging and reconnecting my devices and the lights come right back on. And the lights on my ThermalTake fans stay lite as well.
I am sorry you are still having issues on your end. I wonder if there are different patches being made by Razer for individual users?
johnnyblu84
Hey Jerive, I just tested by unplugging and reconnecting my devices and the lights come right back on. And the lights on my ThermalTake fans stay lite as well.
I am sorry you are still having issues on your end. I wonder if there are different patches being made by Razer for individual users?
I used the same patch as posted here. Maybe the problem only occurs to ASRock (Polychrome) connected devices.
Userlevel 7
- Razer Support
- 7595 replies
-
20 October 2020
Yanashydo
Hello there, just stumbled upon this as well. I can adjust all the lighting effect at my MOBO via Mystic Light and Chroma Connect, but Audio Visualizer and supported games like Doom, Divinity II just doesn't wok. The Razer peripherals will work though, such as my keybord, mouse, base station chroma and my Lian Li Razer Edition case.
Hey there! Please download and install the link that FiendRiver666 posted above. If you see an error, proceed by clicking the "Ignore" button. Should the issue persist, please send me a PM. Let's continue from there.
Razer.SpeedCr0ss
Hey there! Please download and install the link that FiendRiver666 posted above. If you see an error, proceed by clicking the "Ignore" button. Should the issue persist, please send me a PM. Let's continue from there.
Hey, the fix is not working anymore, since the new update came in. Currently on the version 3.5.1030.101917
Userlevel 7
- Razer Support
- 7595 replies
-
12 November 2020
Yanashydo
Hey, the fix is not working anymore, since the new update came in. Currently on the version 3.5.1030.101917
Hi there! I removed the firmware patch posted on this thread since the Razer Synapse 3.0 launched available updates to fix the bugs, including the Razer Chroma Apps lighting effect. Feel free to update this thread or send me a PM should you need additional assistance.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.