Chroma Connect not detecting Wraith Prism | Razer Insider

Chroma Connect not detecting Wraith Prism

  • 2 October 2020
  • 1 reply
  • 9 views
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After the recent update for Synapse being v. 3.5.930.92510, my Wraith Prism hasn't been able to be detected by Chroma Connect. If I go to Devices in the Chroma Connect app it displays that I have no devices. I've tried Reinstalling both Synapse and the Wraith Prism software. I've also unplugged the RGB LED from my Wraith Prism thinking that maybe my motherboard is preventing it from working properly but that has only allowed me to control the LEDs from its software. Can anyone help me with this issue? I'm assuming it has something to do with the update but I don't know whether its an issue on Razer's side that needs to be fixed with the update or if Cooler Master has to update their software for the Wraith Prism for Chroma Connect to work properly on the new update.
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1 Reply

Razer.Caziel
Userlevel 7
It would be best if we look into your logs. Use this to collect the necessary files and upload them on GDrive or Dropbox then send me a shareable link.

*Locking the thread to curb the conversation to PMs.
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