Chroma HDK Won't Turn Off When Computer Is Powered Off?

Discussion in 'Razer Chroma' started by ShamanWolves, Feb 15, 2018.

Thread Status:
Not open for further replies.
  1. Ringowu1234

    Ringowu1234 Member

    Just received my HDK today, it looks gorgeous but a little let down by this issue. Hopefully RAZER will address this issue. Meanwhile i'll just unplug the power whenever i switch off my computer.
     
  2. KiraTheGod

    KiraTheGod New Member

    I'm experiencing the same issue. With the microUSB-USB cable connected to the PC and the DC cable connected to a wall outlet the led strips are not turned off along with the PC even if I disabled the USB ports when the PC is shut down from the BIOS.

    This is very frustrating as I have to unplug the HDK every time I shut down the PC and it's not so easy accessible. I'm hoping for a fix.
     
  3. Akimbowles

    Akimbowles Active Member

    I've done this before and it didn't fix for me...
     
    Ringowu1234 likes this.
  4. Ringowu1234

    Ringowu1234 Member

    I was just gonna try it, until I saw your post.. guess i'll wait for official updates :big_grin_:
     
  5. kshow1986

    kshow1986 New Member

    Any updates on this issue? Is it resolved?
     
  6. Bitauren007

    Bitauren007 Well-Known Member

    still not fixed yet?o_O
     
  7. Akimbowles

    Akimbowles Active Member

    Right, in the latest Synapse 3 update, it appears that they have addressed this issue as my HDK now turns off when my PC powers down.
    I haven't done anything else different except download and install the update, so I'm hoping this fixes it for you too!
     
    eugenex6o4 and ARMOR_152 like this.
  8. ShamanWolves

    ShamanWolves New Member

    Bit of an update:

    It seems the Chroma HDK will turn off when my computer goes into sleep mode BUT still wont turn off with my computer. Weird... Really hoping they figure this out!
     
  9. Kyron176

    Kyron176 Active Member

    I have the same issue.
    I believe it is because of my mother board. (in my case the Asus P7P55 LX for gen 1 Intel i5)
    It is still listed under features on Motherboards today.
    the feature is the the BIOS and can be found in some
    https://event.asus.com/mb/2010/ai_charger/

    Your device must be connected to PC under ACPI state S0 mode first
    About Windows System Power States https://msdn.microsoft.com/en-us/library/windows/desktop/aa373229(v=vs.85).aspx

    Just to be clear this applies to me and my PC
    I hope this helps some people.
     
    Akimbowles likes this.
  10. Kyron176

    Kyron176 Active Member

    d4icon and Akimbowles like this.
Thread Status:
Not open for further replies.
Sign In with Razer ID >


Don't have a Razer ID yet?
Get Razer ID >