Chroma sort of broken for me | Razer Insider

Chroma sort of broken for me

  • 23 January 2019
  • 1 reply
  • 288 views
L
It all began when I changed my motherboard, after the boot I installed the latest synapse and none of the RGB is working anymore on my keyboard/mouse. Prior to this it was working perfectly fine. But now I dont even get a preview when customizing anything, it just stays unlit. But what's weird is that my usual setup for the RGB is showing on my keyboard, not my mouse, but its not doing any of the effects i was using, only the colors. Almost like its burnt into the keyboard, cant change it or do anything at all with it. When I try, it just does nothing on synapse like it never happened as well as on my keyboard. I tried a reinstall and reboot but nothing, tried uninstalling and reinstalling the drivers, still nothing. Not sure if anyone knows a solution but if you do it'd be appreciated
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1 Reply

R
Have you tried connecting the keyboard and mouse on another computer to isolate the issue? Try to set the Chroma settings on another computer to see if it does work from there. If you are still having the same issues, please send me the serial number of your devices through PM. Let's continue from there.
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