Clearance delay for over a week

Discussion in 'Razer Support' started by pkuo0125, Aug 10, 2021.

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  1. pkuo0125

    pkuo0125 New Member

    Order placed from Razer.com and was shipped over 8 business days ago but status shows clearance delay for over a week now. Contacted Razer customer support chat twice during this time with no resolution - support staff said it’s being process but I’ve seen no movement after more than a week.

    On the forums it seems this is a common issue but haven’t seen any good solutions either. Anyone had any success dealing with this? I’ve submitted a ticket with Razer support as well.

    From Razer’s own tracking link (as of 8/3):
    “Clearance delay - Import
    A statement is required from the consignee unless the consignee authorizes the shipper to complete and include the toxic substance statement on their behalf.
    anchorage, AK”

    From FedEx tracking (as of 8/3):
    “A statement is required from the consignee unless the consignee authorizes the shipper to complete and include the toxic substance statement on their behalf.
    Recommended action: If the consignee has authorized the shipper to complete on their behalf; include a copy of the written authorization with the shipping documentation. If the shipper is not authorized to complete; consignee must provide the statement.”
     
  2. Razer.Xenon

    Razer.Xenon Retired

    Can you send me your order number so I can check its status? I'd also appreciate it if you can send me your ticket number. That way, I can review your case and get a better understanding of the situation.

    *Thread locked to curb the conversation to PMs.
     
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