Computer fails to start when Razer Chroma is plugged | Razer Insider

Computer fails to start when Razer Chroma is plugged

  • 8 January 2023
  • 0 replies
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Hi I just bought a Razer Chroma addressable RGB controller but when I plug it (even without any device plugged to it) the computer tries to boot up (the fans start working for a second) and then stops. If I try again to start up it doesn't do anything at all (fans don't turn on) unless I first turn on and off the power, then the same issue occurs

Motherboard: Rog Strix B450-F Gaming
Power supply: Corsair CX550M 550W

On a different computer the device works fine!

I would like to understand what is the problem with my computer because if I just ask for a replacement I am afraid I would run into the same issue.

Things I tried:
I tried plugging the molex cable to all available ports on the power supply
I tried changing molex cable
I tried changing USB port on the motherboard
I thought it could be that the power supply is not enough, but the problem persists even if I unplug the graphic card from the power supply.

Does anyone have any advice or idea of what could be wrong?
Thanks in advance!

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