[Consolidated] Sticking Blackwidow Chroma Stealth Keys?

Discussion in 'Keyboards' started by Phenrix, Jan 11, 2015.

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  1. Jalil

    Jalil New Member

    Shame, I really wanted to order a bw chroma but I don't want to risk it with those sticky keys problem :/
     
  2. Lightningrod140

    Lightningrod140 New Member

    Everyone,

    A large update on my side of things. I have RMA'd my keyboard and recieved a replacement. I have played with it for 5 consecutive days and have gotten the same issue with the replacement keyboard. However, it doesn't seem to happen as much as the other one. It happens only to select keys so far. I have not played it with GTA V yet. That the game where it seemed I got the most instance of the problem. I e-mailed Razer Support again looking for a next step in fixing these issues.

    Note: The Black Widow Chroma was a replacement for an Old Black Widow Ultimate with Cherry Blues. The old keyboard never had this issue, even though the functionality between keyboards is nearly the same.
     
  3. elite.ire

    elite.ire Active Member

    That sucks, sorry to hear your new one has same problems. If the only difference between your old keyboard and you new one is the switches then it must be the switches ?. id be tempted to try and replace a couple of switches with some cherry one and see if same problem happens but that would void warrantee :/. Currently waiting on my 4th keyboard :/. It's been a complete joke trying to get this issue resolved :slightly_sad:
     
  4. Lightningrod140

    Lightningrod140 New Member

    TLDR: I see 3 possibilities for this problem to exist. My next step is to test the keyboard on a computer without drivers.

    Well, the switches aren't the only thing that is different. The differences I see comes three fold:
    1. The Switches
    2. The Keyboard internal firmware

    I'm assuming this is different, because of the lighting system. The lighting system is completely different and takes processing power from some source to do certain aspects pertaining to it. For example, one of my profiles have the ripple effect of the lights emanating from the keys pressed. This takes effort, I'm assuming on the keyboards part, to produce. This to me is considered added functionality and increases the complexity, therefor adding another place that this problem can stem from. All these processes might be controlled through synapse though. I am not completely sure on how the full routine works.

    3. Synapse Drivers

    This is a possibility because even though the keyboards are similar, the driver category downloaded from synapse is different. When I plugged in the chroma keyboard Synapse recognized it and downloaded the drivers specifically for the chroma keyboard. Even though the keyboards are very similar, the driver packages downloaded are different.

    This is all speculation, but from my standpoint, these are the three aspects that can cause this problem. Reason 1 would be the worst case, because that would mean a large scale recall. If keyboards other than the chroma, that have the razer green switches, exhibits the issue then it may very well be reason number 1. Firmware and Drivers can be updated.

    My next task is to connect the chroma to another computer without any drivers and see if I can replicate the sticking key issue. This would cross Reason #3 of the board. If anyone else has some insight to my reasoning, please share. I'm looking forward to putting this issue to rest.
     
    elite likes this.
  5. elite.ire

    elite.ire Active Member

    Good luck with the testing, please do let us know how you get on. Support seem pretty confident that it is not software.
     
  6. Elite,

    When you got your keyboard sent from Razer that was "hand tested" did you get a fee for importing it or something like that?
     
  7. elite.ire

    elite.ire Active Member

    Hi fLrAeNak,
    Nope, thankfully i didn't have any import duty because the keyboard wasn't traveling from outside of Europe, i didn't get a hand tested unit though just a standard replacement from EU razerstore. That kinda sucks tho if you have to pay import duty. It was my thinking that if you have imported it once and paid the duty then you shouldn't have to pay the duty for replacements, i say this because import duty is usually based on value of the item. If the item is broken then value goes down to almost $0 so import duty should then be $0. You could try and get the import duty back for broken item but i thought that customs would just apply 0% customs for replacements as you have already paid the customs when the last keyboard arrived ?
     
  8. OdysseyOG

    OdysseyOG New Member

    I find it strange that I'm getting emails with people's posts on this thread ( the last one was about how the guy is on third keyboard and things are still broken) but when I come here I see no such post.. Is razer deleting them?
     
  9. Razer|Alentra_xf_rzr

    Razer|Alentra_xf_rzr Well-Known Member

    His case was a support case and is currently being resolved. We encourage users to direct all support queries to support at www.razersupport.com/contact-us for the quickest resolution.
     
  10. elite.ire

    elite.ire Active Member

    Yes Razer are deleting them. still no information from them about why problem is happening. things seem shady :/.
    and Alentra support are not helping so you cant blame people for posting here. How about you try and find out why this problem is happening for us ?
     
  11. Razer|Alentra_xf_rzr

    Razer|Alentra_xf_rzr Well-Known Member

    If you are having issues, please PM me with your support Case ID and I will look into this for you.
     
  12. elite.ire

    elite.ire Active Member

    Admin edit:
    While we appreciate everyone's feedback, this thread has clearly degraded into a support back-and-forth between specific users. In the interest of encouraging a positive community experience - I'm going to lock this thread.


    We've laid it out clearly in the house rules that Razer Insider is not the place for support, and these technical issues are best taken care of by our experts at www.razersupport.com/contact-us.
    And as brought out, we reserve the right to moderate any threads related to support, though sometimes we make exceptions on a case-by-case basis.

    Our admin team here would like to continue to bridge any gaps in communication between support and you, but for timely responses it would be best to reach out to them directly.

    Thank you,
    Razer|TechnoKat
     
    Last edited by a moderator: Jun 18, 2015
    fLrAeNak likes this.
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