Continually prompted to install 2/27/2019 update for DeathAdder Elite

Discussion in 'Razer Synapse 3 Beta' started by mikeyguy, Apr 7, 2019.

  1. mikeyguy

    mikeyguy New Member

    So, I've been having many issues with the Razer Synapse 3 Beta software, but this is the current issue:

    I am using an Ornata Chroma and a DeathAdder Elite. I was using Synapse 2 but the mouse apparently requires Synapse 3, so I uninstalled Synapse 2 and installed Synapse 3 Beta.

    Everything seemed fine for the first week or so, then a notification came up advising of a new software update for the Synapse 3 Beta, listed as having been released 2/27/2019. It originally showed as being for both my keyboard and mouse. Every time I tried to install the update, the little window would come up that says its installing, but it would get stuck on that window and never complete.

    After about a week of on and off troubleshooting, I ended up uninstalling Razer Synapse 3 Beta, and deleted all related files and folders. Through some trial and error, I confirmed that I could only get it to install again successfully when both my Ornata Chroma and DeathAdder Elite were unplugged (This is not clear at all in Razer's documentation).

    After getting it re-installed, that most recent update for Synapse 3 Beta came out.

    I was able to install that update, seemingly with no issues.

    However, now every time I reboot my PC and/or put it to sleep and wake it up, the Razer Central window comes up and says there is another update available, with release date of 2/27/2019. This one only lists my DeathAdder Elite, not my Ornata Chroma. (See image 1).

    When I try to install that update, the "Installing..." window comes up but never goes away, even after running for more than an hour. (See image 2). This happens regardless of whether I have the DeathAdder Elite plugged in or not.

    Any idea how I can get this installed and/or get the software to quit pestering me about this update if it is not actually needed?

    EDIT: I'm running Windows 10 PC, 4GHz Core i7, 16GB RAM, SSD, etc., so more than enough to handle the tasks described above.

    razer1.PNG razer2.PNG
     
    Last edited: Apr 7, 2019
  2. BlackFireDragon

    BlackFireDragon Well-Known Member

    Try this mayby will help. Remove all razer softwere from pc then delete folders in appdata and programfiles when you do this next step will be remove your razer devices from windows device menager then unplug it one by one from from usb and reboot pc. When windows boot plug back your razer devices and windows will install new drivers go to razer website and download new synapse 3 installer and install it.
     
  3. mikeyguy

    mikeyguy New Member

    So, when I said "I ended up uninstalling Razer Synapse 3 Beta, and deleted all related files and folders", I was referring to the steps you just described.

    I don't think doing that again will make a difference. Any other suggestions?
     
  4. BlackFireDragon

    BlackFireDragon Well-Known Member

    From your post i read you dont remove the devices from windows so if you remove remove everything softwere and drivers it's like you never connect device to your pc and yes if try it just replay. It's hard to recommend something when we have so little info about the issue itself.
     
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