Cortex 10 trial and failure

Discussion in 'Razer Cortex 10 Beta' started by VonZavage, Mar 20, 2022.

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  1. VonZavage

    VonZavage New Member

    Tried out Cortex 10, interface was great and I enjoyed all the new features to the launcher a lot!

    Unfortunately, I experienced massive performance issues in-game when launching out of Cortex 10, and have reverted to the standard release, which has resolved the issue.

    GPU: RTX 2060 Super
    Games: Lost Ark, usually average 110 FPS over playtime, averaged 30 FPS when playing out of Cortex 10
    Halo Infinite, usual average 90 FPS, down to around 60 FPS out of Cortex 10

    Both games run fine out of standard Cortex, but suffered out of Cortex 10, and I am just curious if anyone has had the same issue or found a workaround?

    As it is a beta release I'm not overly concerned, as standard works fine. Just figured I'd throw a dart out here to see if there was a way to get the program compatible for actual boosting. Did not post for support as it is not an actual issue with the standard release working just fine.

    Thanks!
     
    pancholr likes this.
  2. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hey there!

    Thank you very much for testing Razer Cortex 10 Beta. I'm Michelle from the Razer Cortex technical support team. We have received your feedback and our engineering team is trying to figure out a resolution for it. Please always feel free to let us know if you have any suggestions, feedback, or any bugs you encounter.

    Thank you for your patience.

    Michelle
     
    pancholr likes this.
  3. BrendanJohnsonir

    BrendanJohnsonir New Member

    The RAM Gains of "razer cortex" and similiar programs are explainable easily.

    It is shutting background processes down.

    So if you trim windows down and remove anything 3rd party from startup (antivirus, steam, discord, blah blah) It does absolutely nothing.

    Clean your pc and stop running absolutely everything that is not vital omegle.2yu.co. You will get even omeglz better ram usage.
     
    Last edited: May 26, 2022
  4. VonZavage

    VonZavage New Member

    Simple stuff indeed, and thank you for your reply! I actually generally do keep most things shut off by default. The convenience of Cortex is one single launcher for all games in my library. My concern was identifying the reason why my frames would be completely normal out of the current build of Cortex, but would take a hit when launching out of Cortex 10, as they both perform the same processes.
     
  5. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    We are sorry for the inconvenience this issue has caused you! I have sent you a PM. Please check it and see whether the method works. Thank you!
     
  6. stephen51413

    stephen51413 New Member

    I noticed Cortex using the GPU without explanation while just sitting idle. I uninstalled it. I can turn the power settings up myself. I just hope windows game mode turns off windows update by itself.
     
  7. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hey there!

    Thank you for sharing your concern here. We apologize for any inconvenience this issue has caused you. Did you mean that Razer Cortex 10 Beta used the GPU without explanation while just sitting idle?

    Michelle
     
  8. Chiru15

    Chiru15 New Member

    Im trying to use Booster Prime with some games to increase digital vibrance but it says that the "option isnt available with my graphics card." I have a RTX 3050, my friend also has a RTX 3050 and his works. Is there any reasoning behind mine doesnt work?
     
  9. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hey there!

    Thank you for sharing your concern with us in this thread.

    Before we start could you please update your drivers and see whether the issue persists? Also, could you please let us know whether you and your friend all installed Razer Cortex 10 beta?

    We look forward to your reply.

    Best regards,
    Michelle
     
  10. Viperinka

    Viperinka New Member

    I'm on Razer Cortex v. 10.0.249.0. I'm having terrible performance issues. On the Cortex v. 9 everything was fine. If I could, I'd downgrade it to the 9 but the installer doesn't let me do it...
    I'm using a Razer Blade 15 laptop with RTX 3070, with up-to-date drivers and I've tried everything on my end to fix the problem. I've tried messaging support, but it didn't help since they gave me instructions for steps I'd already tried beforehand.
    Could sb from the Official staff please note it down as one more thing to be fixed with the next update...
     
  11. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hey there!

    Thank you for sharing your issue with us here.

    I understand that your having some issues with your Razer Cortex 10. We are sorry to hear that you had to go through this inconvenience. This is not the experience that we would like you to have. Rest assured that we are trying our best to get it sorted.

    Before we figure out a resolution, could you please try the below steps to see whether this issue can be fixed on your side?
    • Please turn off "CUSTOMER DISPLAY" in GAME BOOSTER > IN-GAME.
    • If this issue persists, please remove "Enable CPU Core" and "Enable game power solutions" from the list of your optimized items during boost in GAME BOOSTER > BOOST > Specials. Please check the image attached.
    If you have tried all the above methods, but the issue persists, please disable "Auto-Boost" in GAME BOOSTER > BOOST.

    We sincerely apologize for any inconvenience this issue has caused you. Please feel free to let me know if this issue persists. We'd especially love to hear your feedback, comments, or bugs you encounter.

    We appreciate your patience and are grateful for bringing this issue to us.

    Best regards,
    Michelle
     

    Attached Files:

    Viperinka likes this.
  12. Viperinka

    Viperinka New Member

    I tried those but unfortunately my issue still persists... What should I do. My problem is FPS drops and stutters, especially in GTA V.

    upload_2022-6-14_12-41-1.png
     
  13. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Thank you for your feedback. We will update you when receiving a response from our engineering team.

    Michelle
     
  14. Emminent

    Emminent New Member

    having a simlar issue and i have a 3090 and amd ryzen 5950x so i shouldnt have any performance issues. Previous version of cortex optimised perfectly. I had no audio/video stutters. This version those are back. I suspect a windows process, something is dipping the power somewhere or hogging it to cause the drops. And before you ask about the audio stuff ive tried all the recommended steps including formatting my pc , it still comes back :) previous razer cortex was what helped fix the issue. This one doesnt anymore.
     
  15. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hey there!

    Thank you for bringing this issue to us.

    When you say you have a similar issue, do you mean that you have a performance issue with Razer Cortex when you played GTA V? Or do you mean this issue occurred when you play another game?

    To help you quickly resolve this issue, please follow the below steps:
    1. Disable the CUSTOMER DISPLAY feature in GAME BOOSTER > IN-GAME.
    2. Disable Auto-Boost in GAME BOOSTER > BOOST.
    3. Disable the features "Monitor FPS and generate chart when a game ends" and "Show a desktop message with my maximum FPS after playing a game" in GAME BOOSTER>IN-GAME.
    4. Use another FPS tool such as the Steam In-game tool to record your FPS and see whether this issue persists?

    If this issue persists after you tried all the above steps, please feel free to PM us your Cortex logs:
    https://mysupport.razer.com/app/answers/detail/a_id/1685

    We appreciate your patience and look forward to your reply.

    Best regards,
    Michelle
     
  16. Emminent

    Emminent New Member

    Thanks will try and see what happens. I dont think i can use steam. Its happening with world of warcraft classic. The stutter issue i believe is a known problem (still happens occasionally when i watch youtube).I know this is an issue that might be related to ryzen , but previous cortex version seemed to counter this and i was happily gaming without any audio/video fps stutter. This has come back since updating to this new cortex.
     
  17. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Thank you very much for your feedback. Our engineering team is trying to fix this now. We appreciate your patience.

    Michelle
     
  18. yurirmrezende

    yurirmrezende New Member

    Hi, I have a problem with Razer Cortex, anyone can i help me? I made this video

    I already uninstalled and installed again, and still the same error
     
  19. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hey there!

    Thank you for sharing your issue with us here. My name is Michelle from the Razer Cortex technical support team. Please feel free to send me a PM if you need any assistance.

    Regarding this issue, could you please try the below methods?
    • If you installed Windows 11 operating system with HDR supported, please turn off the HDR by the methods here: https://www.elevenforum.com/t/turn-on-or-off-hdr-for-display-in-windows-11.877. Then, open Razer Cortex to try again. If this issue persists, please try the method below.
    • Please update your graphic driver to the latest version.
    • Please update your WebView2 to the latest version.
    Please let us know if this issue persists.

    Thank you for your patience.

    Michelle
     
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