Cortex Booster Prime not working for Warzone | Razer Insider

Cortex Booster Prime not working for Warzone

  • 7 February 2021
  • 32 replies
  • 515 views
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I been trying to use booster prime for Warzone and I keep getting a message that it is " unable to retrieve my Gale's current settings" I've tried restarting the game and even deleting it from the library and adding it again without luck. Has anyone faced this and found a solution?
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32 Replies

bigpuppyman
Userlevel 3
Hi! I, too, have been having the same issue now since Warzone was added to the Booster Prime list. Would love to see a fix for this soon!
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chrisovr
I been trying to use booster prime for Warzone and I keep getting a message that it is " unable to retrieve my Gale's current settings" I've tried restarting the game and even deleting it from the library and adding it again without luck. Has anyone faced this and found a solution?

Hey there!

Thank you for taking your time to share your concern with us. My name is Michelle from the Razer Cortex Technical Support Team. I will be your technical buddy for today.

Before we begin could you please provide us with the following information for us to isolate the concern?

  • Could you please let us know the installation pathway of this game Warzone on your PC?
  • Could you please check out whether this file config.cfg is under this folder: %userprofile%\\\\documents\\\\Call of Duty Modern Warfare\\\\players\\\\? If yes, please upload this file to a cloud service (e.g. dropbox/ one drive/Google drive), then, share the link address with us in your PM. If no, could you please find this file from your PC and send it to us?

Thank you very much for your cooperation. We will be looking forward to your reply soon.

Stay safe and have a great day!

Best regards,
Michelle Chang
Razer Cortex Team
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is there a fix or something
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Michelle-RazerCortex
Hey there!

Thank you for taking your time to share your concern with us. My name is Michelle from the Razer Cortex Technical Support Team. I will be your technical buddy for today.

Before we begin could you please provide us with the following information for us to isolate the concern?

  • Could you please let us know the installation pathway of this game Warzone on your PC?
  • Could you please check out whether this file config.cfg is under this folder: %userprofile%\\\\documents\\\\Call of Duty Modern Warfare\\\\players\\\\? If yes, please upload this file to a cloud service (e.g. dropbox/ one drive/Google drive), then, share the link address with us in your PM. If no, could you please find this file from your PC and send it to us?

Thank you very much for your cooperation. We will be looking forward to your reply soon.

Stay safe and have a great day!

Best regards,
Michelle Chang
Razer Cortex Team
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A
Hey there!

Thank you for sharing your screenshot with us. Could you please provide us the info I mentioned above for us to figure out the causes and the correct resolution?


  • Could you please let us know the installation pathway of this game Warzone on your PC?
  • Could you please check out whether this file config.cfg is under this folder: %userprofile%\\\\documents\\\\Call of Duty Modern Warfare\\\\players\\\\? If yes, please upload this file to a cloud service (e.g. dropbox/ one drive/Google drive), then, share the link address with us in your PM. If no, could you please find this file from your PC and send it to us?


We'll be looking forward to your reply soon. Thank you!

Best regards,
Michelle Chang
Razer Cortex Team
M
here you go
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M
the installation pathaway is documents
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Hello there!

Thank you very much for taking your time out of the day to share your screenshot with us.

We know that the config.cfg file is installed in the 'players' folder now from your screenshot. However, we are not 100% sure of the exact installation position of this file since there may be different scenarios in the 'This PC' (the installation path you provided for us in your screenshot) section for different PC users.

Here could you please click on the address bar, copy the content, and share it with us? Please check the image attached below.

The other information we need is the whole 'players' folder which shows in the screenshot you sent to us. Could you please zip the 'players' folder and share the zip file with us via the Cloud services such as Google Drive, Dropbox, One drive, etc? Please check the image attached.

To protect your privacy, please feel free to PM us your link when you share it with us. Please make sure that you give us the access permission before you send us the link.

Thank you very much for your patience and cooperation. We will be looking forward to your reply soon.

Take care and have a great day!

Best regards,
Michelle Chang
Razer Cortex Team
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the intillation pathaway is adv.options and here you go https://drive.google.com/file/d/1nh30V7Pu-nFsWQ8wv3yA0yA6Udvy_B2S/view?usp=sharing
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I have the same problem. Cortex does not work with warzone
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Ulnair
I have the same problem. Cortex does not work with warzone

Hello there! We will fix this issue in the next version of Razer Cortex. Please feel free to let us know if you need further assistance. Thank you! -Michelle
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Michelle-RazerCortex
Hello there! We will fix this issue in the next version of Razer Cortex. Please feel free to let us know if you need further assistance. Thank you! -Michelle

the latest update did not fix the issue
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frontinsightIndigoDye669
the latest update did not fix the issue

Hey there! This issue will be resolved in the next version of Razer Cortex which is supposed to be released in April. Thank you for your patience! Take care and have a great day! Michelle
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Michelle-RazerCortex
Hey there! This issue will be resolved in the next version of Razer Cortex which is supposed to be released in April. Thank you for your patience! Take care and have a great day! Michelle

When in April? I really wanna start playing the game but my pc cant really handle it well
F
still no fix guys?
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Fr088
still no fix guys?

Hi, this issue has been fixed in the latest version of Razer Cortex, please update your Cortex and let us know if this issue persists. Thank you! Have a great day! Michelle
F
I had to uninstall the software and then reinstall it, before this "update" if i clicked "make adjustments" the razer software crashed, now if i click "make adjustments", nothing happen. I dont get any window prompt to adjust nothing.
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Fr088
I had to uninstall the software and then reinstall it, before this "update" if i clicked "make adjustments" the razer software crashed, now if i click "make adjustments", nothing happen. I dont get any window prompt to adjust nothing.

Hey there!

Thank you very much for taking your time out of the day to bring this issue to us. To isolate this issue, could you please share your Cortex logs with us for further investigation?

I have PMed you a guide on how to collect and upload your Cortex logs, please check it if you need my assistance.

Thank you very much!

Michelle
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Hello
i bought a pc like 2 month ago and i have a 1650 super and core i5 9400f
after warzone new update my fps came down to 60 to 80 and for fixing that i installed the razer cortex according to my friends suggestion
after installing i head to the booster prime and that was the error the app said
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sooshiiiiiiiiiii
Hello
i bought a pc like 2 month ago and i have a 1650 super and core i5 9400f
after warzone new update my fps came down to 60 to 80 and for fixing that i installed the razer cortex according to my friends suggestion
after installing i head to the booster prime and that was the error the app said

i dont know what to do please help
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sooshiiiiiiiiiii
i dont know what to do please help

Hey there!

Thank you very much for bringing this issue to us here. Specially thank you for sharing your RIG info with us. This helps us a lot.

We found that currently your CPU type is not supported on Razer Cortex after checking your RIG info from your screenshot. We will fix this on the next version of Razer Cortex.

We apologize for any inconvenience this issue has caused you. We appreciate your patience.

Please take care and have a great day!

Best regards,
Michelle Chang
Razer Cortex Team
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i have razer core x inside its graphics card GIGABYTE RTX2060 6gb ddr6 graphics card interface PCI-EXPRESS X16 PLIZ TELLL ME MY PC IS OMEN BY HP 15 DC0001NA
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urbanresourcesSunglow467
i have razer core x inside its graphics card GIGABYTE RTX2060 6gb ddr6 graphics card interface PCI-EXPRESS X16 PLIZ TELLL ME MY PC IS OMEN BY HP 15 DC0001NA

Hey there!

Thank you for taking your time out of the day to share your issue with us here. Regarding your issue, could you please provide us with your RIG info on Razer Cortex?

Please launch Razer Cortex, then, go to 'system booster'>'MY RIG', finally screenshot the page and send it to us.

We highly appreciate your patience.

We'll be looking forward to your reply soon.

Take care and have a great day!

Best regards,
Michelle Chang
Razer Cortex Team
H
Hello, I'm also getting the error "Sorry, your current rig is not support on Razer Cortex: for Modern Warfare 2019 Warzone.
Here is the path to config.cfg: "C:\\Users\\Me\\OneDrive\\Documents\\Call of Duty Modern Warfare\\players\\config.cfg"
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Hottchix
Hello, I'm also getting the error "Sorry, your current rig is not support on Razer Cortex: for Modern Warfare 2019 Warzone.
Here is the path to config.cfg: "C:\\Users\\Me\\OneDrive\\Documents\\Call of Duty Modern Warfare\\players\\config.cfg"

Hey there!

Thank you very much for bringing this issue to us. I would like you to know that we will fix this issue in the next version of Razer Cortex.

Thank you very much for your patience.

Best regards,
Michelle
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