[CORTEX] Cortex 10 PC Beta

Discussion in 'Razer Cortex 10 Beta' started by dekades, Mar 14, 2022.

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  1. SmartG

    SmartG Well-Known Member Staff Member

    Hey there!

    Thank you for sharing your inquiry here. Razer Cortex has added Microsoft OneDrive to our white list to avoid the potential risk of damaging your files. That is to say, Razer Cortex will not stop the syncing process when boosting. If you want to stop sync when playing games, please check this article and stop the process for some hours.
    https://support.microsoft.com/en-us...onedrive-f32a17ce-3336-40fe-9c38-6efb09f944b0

    Hope this helps. Thank you for your patience.

    Michelle
     
    SmartG, May 5, 2022
    #201 Share
    Proteas, 27awesome23 and samuel2050 like this.
  2. SmartG

    SmartG Well-Known Member Staff Member

    Thank you for your passion for Squad Rewards Campaign. The campaign is not started yet, please keep an eye on it. Thank you for your patience.

    Michelle
     
    SmartG, May 5, 2022
    #202 Share
    27awesome23 likes this.
  3. m3Thf4c3

    m3Thf4c3 New Member

    since 3 or 4 days game booster (speed up) causes Pubg game crash's without a error msg from pubg.
    the main service crash's (+- 3-5 min after start of the match) and the red marked service ned to be killed via taskmanager before i can restart pubg

    o_O

    pubg cortex crash.png

    the only thing change at my system ist a xfx RX 5700 XT -> Sapphire RX 6800 Puls OC+

    I already do a radeon driver - clean reinstall
     
    m3Thf4c3, May 7, 2022
    #203 Share
  4. samuel2050

    samuel2050 Well-Known Member

    samuel2050, May 8, 2022
    #204 Share
    SmartG likes this.
  5. DragonfireK

    DragonfireK New Member

    When using Cortex games get unplayable. Instead of boosting my FPS, i get frame drops going down to 4 FPS or even lower until I exit Cortex.
     
    DragonfireK, May 8, 2022
    #205 Share
  6. SmartG

    SmartG Well-Known Member Staff Member

    Hey there!

    Thank you very much for taking part in our beta program. My name is Michelle from the Razer Cortex technical support team, I will be very happy to help you out with this issue.

    Before we begin could you kindly provide me with your Razer Cortex logs, as it would be helpful in providing the correct and relevant assistance for your concern?

    Here is a simple guide for you to collect your Razer Cortex logs, please check it:
    https://mysupport.razer.com/app/answers/detail/a_id/1685

    For security reasons, please share your logs with us via PM.

    Thank you for your patience. We look forward to your reply.

    Best regards,
    Michelle
     
    SmartG, May 8, 2022
    #206 Share
  7. SmartG

    SmartG Well-Known Member Staff Member

    Hey there!

    Thank you very much for bringing this issue to our attention. I'm Michelle from the Razer Cortex PC technical support team. I will be very happy to assist you with your issue.

    It would be great if you could help us with some information to isolate the concern:
    • Could you please provide us with your Razer Cortex logs for us to further investigate this issue? Here is a simple guide: https://mysupport.razer.com/app/answers/detail/a_id/1685. For security reasons, please share your logs with us via PM.
    • Could you please let us know which game you were playing when this issue occurred? Does Razer Cortex make FPS drop in every game or just certain games?
    I'll be looking forward to your reply soon and have a great day!

    Michelle
     
    SmartG, May 8, 2022
    #207 Share
  8. linkleetPink398

    linkleetPink398 New Member

    Well, Razer Cortex is capable of closing all the processes...

    It just can't run the damn game, yay.

    I tried to run Dying Light (The first one) Through Razer Cortex (A Game that was on my steam account), it closes everything, says that it liberated almost 3gb of RAM, aaaaaaaaand nothing.

    The same happens with my Uplay games and yada yada.

    Edit: The game finally opened, it took so long that I actually forgot about it.

    For the sake of explaining better, I tried to launch the game around 9pm (Lisbon time), the game only launched now, 12am (Lisbon time), so it has been 3 hours between trying to launch a game using the beta thing and the game actually opening.

    Jesus.
     
    Last edited: May 10, 2022
    linkleetPink398, May 10, 2022
    #208 Share
  9. samuel2050

    samuel2050 Well-Known Member

    How about turn off the auto boost?
    That feature makes coretex to activate game booster automatically.

    So, if you wanna play game without cortex, just turn off auto boost. It's on left side of "Boost now" button.
     
    samuel2050, May 10, 2022
    #209 Share
    Maximusisback and SmartG like this.
  10. SmartG

    SmartG Well-Known Member Staff Member

    Hey there!

    Thank you very much for bringing this issue to our attention. I'm Michelle and I am happy to assist you with your concern.

    As a Razer Cortex user myself, I understand how frustrating this situation is for you. But not to worry, I will try my best to help you out.

    As @samuel2050 suggested, could you please disable the Auto-Boost feature in Razer Cortex > GAME BOOSTER > Auto-Boost, and launch your game from Razer Cortex to see whether this issue is fixed?

    For us to further investigate this issue and determine the correct resolution, it would be great if you could provide us with your Razer Cortex logs.

    Here is a simple guide for getting your logs:
    https://mysupport.razer.com/app/answers/detail/a_id/1685

    To protect your privacy, please share your logs via PM.

    We look forward to your reply soon.

    Thank you for your patience!

    @samuel2050 Thank you for your kind support. Have a great day!

    Michelle
     
    SmartG, May 10, 2022
    #210 Share
    samuel2050 likes this.
  11. Maximusisback

    Maximusisback Well-Known Member VANGUARD

    Oh I see, sad to see how much microsoft likes to force some processes on users, thankss for the heads up!
    And nice to meet you too!
     
    Maximusisback, May 12, 2022
    #211 Share
    SmartG and samuel2050 like this.
  12. lacweal

    lacweal New Member

    Reporting a couple of issues here.

    1. Microsoft Flight Simulator 2020 will not launch with Cortex running.

    2. When I went to the feedback page in Cortex, my feedback on the above would not submit due to a lost internet connection. This is happening even though I am connected to wi-fi.
     
    lacweal, May 15, 2022
    #212 Share
  13. SmartG

    SmartG Well-Known Member Staff Member

    Hey there!

    Thank you for bringing this issue to us. I am happy to be of assistance.

    Regarding the issues you mentioned, we will try to reproduce them on our side. To help us further investigate this issue, could you please provide us with your Razer Cortex logs?

    Here is a guide on getting your Razer Cortex logs: https://mysupport.razer.com/app/answers/detail/a_id/1685

    Please feel free to share your logs with us via PM.

    To quickly help you start the game, please do not launch it from Razer Cortex, you can launch the game directly with Razer Cortex running on your PC. And see whether the game can be loaded successfully.

    We look forward to your reply soon.

    We appreciate your patience.

    Michelle
     
    SmartG, May 15, 2022
    #213 Share
  14. CouldBeConnor

    CouldBeConnor New Member

     
    CouldBeConnor, May 17, 2022
    #214 Share
  15. harshgupta246

    harshgupta246 Well-Known Member

    Just found about the beta and I must say I am looking forward to it :D
     
    harshgupta246, May 17, 2022
    #215 Share
    SmartG, Maximusisback, CouldBeConnor and 1 other person like this.
  16. Maximusisback

    Maximusisback Well-Known Member VANGUARD

    Let us know how it goes!
     
    Maximusisback, May 18, 2022
    #216 Share
  17. alexanmdv

    alexanmdv New Member

    I will try it too, looks awesome
     
    alexanmdv, May 23, 2022
    #217 Share
    SmartG likes this.
  18. samuel2050

    samuel2050 Well-Known Member

    Hello, @alexanmdv! Nice to meet you.

    I hope you enjoy Razer Cortex Beta and posting your experiences!
     
    samuel2050, May 23, 2022
    #218 Share
    SmartG likes this.
  19. Superdekoen

    Superdekoen New Member

    CSGO doesn't show the fps frame from cortex.
     
    Superdekoen, May 25, 2022
    #219 Share
  20. SmartG

    SmartG Well-Known Member Staff Member

    Hey there!

    Thank you for participating in our beta program. The FPS overlay will not show in games with anti-cheat software. CS: GO has anti-cheat software. The in-game features are unavailable for this game.

    Please feel free to let us know if you need further assistance.

    Michelle
     
    SmartG, May 25, 2022
    #220 Share
    Superdekoen likes this.
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