[CORTEX] Cortex 10 PC Beta

Hey there!

Thank you for sharing your inquiry here. Razer Cortex has added Microsoft OneDrive to our white list to avoid the potential risk of damaging your files. That is to say, Razer Cortex will not stop the syncing process when boosting. If you want to stop sync when playing games, please check this article and stop the process for some hours.
https://support.microsoft.com/en-us...onedrive-f32a17ce-3336-40fe-9c38-6efb09f944b0

Hope this helps. Thank you for your patience.

Michelle

 

Thank you for your passion for Squad Rewards Campaign. The campaign is not started yet, please keep an eye on it. Thank you for your patience.

Michelle

 

Hey there!

Thank you very much for taking part in our beta program. My name is Michelle from the Razer Cortex technical support team, I will be very happy to help you out with this issue.

Before we begin could you kindly provide me with your Razer Cortex logs, as it would be helpful in providing the correct and relevant assistance for your concern?

Here is a simple guide for you to collect your Razer Cortex logs, please check it:
https://mysupport.razer.com/app/answers/detail/a_id/1685

For security reasons, please share your logs with us via PM.

Thank you for your patience. We look forward to your reply.

Best regards,
Michelle

 

Hey there!

Thank you very much for bringing this issue to our attention. I'm Michelle from the Razer Cortex PC technical support team. I will be very happy to assist you with your issue.

It would be great if you could help us with some information to isolate the concern:

• Could you please provide us with your Razer Cortex logs for us to further investigate this issue? Here is a simple guide: https://mysupport.razer.com/app/answers/detail/a_id/1685. For security reasons, please share your logs with us via PM.
• Could you please let us know which game you were playing when this issue occurred? Does Razer Cortex make FPS drop in every game or just certain games?

I'll be looking forward to your reply soon and have a great day!

Michelle

 

Hey there!

Thank you very much for bringing this issue to our attention. I'm Michelle and I am happy to assist you with your concern.

As a Razer Cortex user myself, I understand how frustrating this situation is for you. But not to worry, I will try my best to help you out.

As @samuel2050 suggested, could you please disable the Auto-Boost feature in Razer Cortex > GAME BOOSTER > Auto-Boost, and launch your game from Razer Cortex to see whether this issue is fixed?

For us to further investigate this issue and determine the correct resolution, it would be great if you could provide us with your Razer Cortex logs.

Here is a simple guide for getting your logs:
https://mysupport.razer.com/app/answers/detail/a_id/1685

To protect your privacy, please share your logs via PM.

We look forward to your reply soon.

Thank you for your patience!

@samuel2050 Thank you for your kind support. Have a great day!

Michelle

 

Hey there!

Thank you for bringing this issue to us. I am happy to be of assistance.

Regarding the issues you mentioned, we will try to reproduce them on our side. To help us further investigate this issue, could you please provide us with your Razer Cortex logs?

Here is a guide on getting your Razer Cortex logs: https://mysupport.razer.com/app/answers/detail/a_id/1685

Please feel free to share your logs with us via PM.

To quickly help you start the game, please do not launch it from Razer Cortex, you can launch the game directly with Razer Cortex running on your PC. And see whether the game can be loaded successfully.

We look forward to your reply soon.

We appreciate your patience.

Michelle

 

Hey there!

Thank you for participating in our beta program. The FPS overlay will not show in games with anti-cheat software. CS: GO has anti-cheat software. The in-game features will be blocked by it.

Please feel free to let us know if you need further assistance.

Michelle