Cortex not counting hours

Discussion in 'Razer Cortex' started by ScottieTheGamer, Apr 16, 2021.

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  1. ScottieTheGamer

    ScottieTheGamer New Member

    ive tried again and again to get razer cortex to track my gameplay hours for the tournament and no matter what ive tried, i can't get it to track anything, even after going through the listed ways to fix it
  2. SmartG

    SmartG Well-Known Member Staff Member

    Hello there!

    Thank you very much for sharing your gameplay time issue here. My name is Michelle from the Razer Cortex Team. I will be happy to assist you with your issue.

    Before we start could you please provide us with your Cortex logs for us to further investigate this issue? I will PM you a simple guide on how to collect and upload your Cortex logs if you need my assistance.

    BTW, you also can visit our Gameplay Time Troubleshooting page to try to find a resolution.

    We'll be looking forward to your reply soon.

    Take care and have a great day!

    Best regards,
    Michelle Chang
    Razer Cortex Team
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