Cortex not counting my time >:C

Discussion in 'Razer Cortex' started by Goremosh, Apr 22, 2021.

  1. Goremosh

    Goremosh New Member

    I've currently tried two different games that are on the supported tab and I have restarted my pc and app
    and nothing has changed I'm extremely disappointed in this outcome.
  2. Michelle-RazerCortex

    Michelle-RazerCortex Active Member Staff Member

    Hey there!

    Thank you very much for sharing your gameplay time issue here. I'm Michelle from the Razer Cortex Technical Support Team. I will be happy to assist you with your issue.

    Before we start could you please provide us with your Razer Cortex logs for us to further investigate this issue? I will PM you a simple guide on how to collect and upload your Cortex logs with us if you need my help.

    We also provide a Gameplay Time Troubleshooting for our users to quickly find a resolution there. Please visit it if you encounter a gameplay time issue next time and you want to fix it in a faster way.

    Please feel free to let us know if you need further assistance. We'd always love to help you.

    Best regards,
    Michelle Chang
    Razer Cortex Team
Sign In with Razer ID >

Don't have a Razer ID yet?
Get Razer ID >