Cortex not counting my time >:C

Discussion in 'Razer Cortex' started by Goremosh, Apr 22, 2021.

  1. Goremosh

    Goremosh New Member

    I've currently tried two different games that are on the supported tab and I have restarted my pc and app
    and nothing has changed I'm extremely disappointed in this outcome.
     
  2. Michelle-RazerCortex

    Michelle-RazerCortex Active Member Staff Member

    Hey there!

    Thank you very much for sharing your gameplay time issue here. I'm Michelle from the Razer Cortex Technical Support Team. I will be happy to assist you with your issue.

    Before we start could you please provide us with your Razer Cortex logs for us to further investigate this issue? I will PM you a simple guide on how to collect and upload your Cortex logs with us if you need my help.

    We also provide a Gameplay Time Troubleshooting for our users to quickly find a resolution there. Please visit it if you encounter a gameplay time issue next time and you want to fix it in a faster way.

    Please feel free to let us know if you need further assistance. We'd always love to help you.

    Best regards,
    Michelle Chang
    Razer Cortex Team
     
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