Cortex not counting my time >:C | Razer Insider

Cortex not counting my time >:C

  • 23 April 2021
  • 1 reply
  • 1 view

I've currently tried two different games that are on the supported tab and I have restarted my pc and app
and nothing has changed I'm extremely disappointed in this outcome.

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1 Reply

Hey there!

Thank you very much for sharing your gameplay time issue here. I'm Michelle from the Razer Cortex Technical Support Team. I will be happy to assist you with your issue.

Before we start could you please provide us with your Razer Cortex logs for us to further investigate this issue? I will PM you a simple guide on how to collect and upload your Cortex logs with us if you need my help.

We also provide a Gameplay Time Troubleshooting for our users to quickly find a resolution there. Please visit it if you encounter a gameplay time issue next time and you want to fix it in a faster way.

Please feel free to let us know if you need further assistance. We'd always love to help you.

Best regards,
Michelle Chang
Razer Cortex Team