CORTEX PC 10 | Public Release

Discussion in 'Razer Cortex' started by Dekades, Jun 14, 2022.

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  1. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hey there!

    We are sorry to hear that you had to go through this inconvenience. This is not the experience that we would like you to have. Rest assured that we will do our best to get this sorted.

    For us to resolve this issue, could you please provide us with more details? If a game is removed from Razer Cortex and re-added to Razer Cortex, it may have the notice that you have installed the game when you add it again to Razer Cortex.

    In such a scenario, please follow the below steps:
    First, stop 'Razer Game Manager Service 3' in Task Manager.
    • Go to ‘Task Manager’ > ‘Services’.
    • Right-click on ‘Razer Game Manager Service 3’ to Stop it.
    Second, delete the file folder: C:\ProgramData\Razer\GameManager3\Data\rzr_userid.
    Third, start the ‘Razer Game Manager Service’ in Task Manager.
    Finally, launch the game with Razer Cortex running in the background. The game will be added to Razer Cortex automatically.

    Please feel free to let us know if this issue persists.

    We appreciate your patience.

    Michelle
     
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  2. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hey there!

    Thank you for sharing your concern with us here. Could you please provide us with more info about the issue in Paid to Play v9?

    Michelle
     
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  3. olT3lo

    olT3lo New Member

    Hey Michelle, I've already spoken to you guys and they created a case for me. They also helped me work thru different steps and create a log file. It's already been submitted several days ago now. My case is: Case #: 220612-000923.

    I would keep using the 9 series of Cortex as I never had problems with that, but after finding an installer, every time I install, it instantly updates me to 10 series and back to being broken.
     
    Last edited: Jun 20, 2022
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  4. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Thank you for sharing your case number with me. I will follow up on it.

    Michelle
     
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  5. SylvanasMage

    SylvanasMage Well-Known Member

    Great news, looking forward to use it even more.
     
  6. Ganym3de

    Ganym3de Active Member

    @Michelle-RazerCortex I noticed you were active in the thread and I wanted to provide feedback and ask if you could pass this on, or if I should open an official support case or feedback via the in-app option.

    But it doesn't look like light mode was taken into consideration and there are very bad UX rendering issues as a result. I know light mode users are probably in the minority but my gf and a few of our orgs players use light themes and they came to me with this and asked I report it.

    I'm also the one that buys all the Razer products and pushes everyone to use the Razer services on our staff and players so I want to ensure they have the best experience possible :green_heart:
     

    Attached Files:

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  7. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hey @Ganym3de ,

    Thank you for sharing your feedback and suggestion with us here. I'm the technical support for Razer Cortex PC. Please never hesitate to send me a PM if you have any feedback, comments, or bugs you encounter.

    We are grateful that you shout out our brand name on the top of the roof. Your suggestion has been passed to our product developer. We will consider it.

    Razer Cortex 10 does not have a light theme, the first image you shared with us should not be right. There may be something wrong. We will try to reproduce it.

    Enjoy playing and enjoy life. Hope you have a wonderful day.

    Michelle
     
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  8. Maximusisback

    Maximusisback Well-Known Member VANGUARD

    Going smooth so far!
     
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  9. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    That is great! Please feel free to send me a PM if you need further assistance.

    Michelle
     
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  10. gabizita15

    gabizita15 New Member

     
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  11. NlKOLAS

    NlKOLAS New Member

    love it RAZER keep it up
     
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  12. sleekshareTuscan604

    sleekshareTuscan604 New Member

    Eu regarego a pena 2,00
     
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  13. sleekshareTuscan604

    sleekshareTuscan604 New Member

    Bom dia galera
     
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  14. AlphaTay

    AlphaTay Well-Known Member

    the issue about Diablo Immortal Razer Cortex PC & even Mobile Paid to Play was, the Games was Region Locked and still unavailable at Certain Country yet.

    some other Mobile Games including Diablo Immortal mobile was also Region Locked, but i would download apk from apkpure or other website to do Razer Cortex Mobile Paid to Play Daily.

    -

    Diablo Immortal Regional Availability

    Updated: 2 weeks ago Article ID: 310785

    Some regions have product or publishing restrictions that prohibit access to Diablo Immortal. This includes Belgium and the Netherlands, and mobile availability in Vietnam. Players in these regions may be unable to install the game, or may not be able to connect to official servers. Diablo Immortal also may be unavailable to install in your region for other business or legal reasons, such as official government sanction or embargo.

    There are also some other regions where Diablo Immortal has simply not yet launched. This includes Hong Kong, Indonesia, Macao, Malaysia, The Philippines, Singapore, Taiwan, and Thailand. These regions will go live soon; please check the official site for more information around this release.

    https://us.battle.net/support/en/article/000310785
     
    Last edited: Jun 29, 2022 at 3:16 AM
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  15. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hey there!

    We are sorry for the inconvenience that the regional issue of this game has caused you. Thank you for bringing this issue to our attention. We will notice that next time when the featured game is regional-restricted.

    Appreciate your understanding.

    Michelle
     
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  16. RacianVD

    RacianVD Well-Known Member

    Im using Cortex a few days after its release years back and aint gonna stop using it now ;)
     
    Michelle-RazerCortex likes this.
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