CORTEX PC 10 | Public Release

Discussion in 'Razer Cortex' started by Dekades, Jun 14, 2022.

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  1. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hey there!

    I am not sure who is an appropriate person for your issue on Insider.

    Please submit a case here https://mysupport.razer.com/app/warranty-support. Our support will reach out to you.

    Thank you!

    Michelle
     
    Wakotsu, lebronzejam, Sacius and 5 others like this.
  2. dodo_0

    dodo_0 Well-Known Member

    We will see how it goes.
     
  3. tushar2208

    tushar2208 New Member

    GREAT App
    like the message
     
  4. SirJayDee

    SirJayDee Active Member

    Wait what? I'm quoted! :big_grin_:
     
  5. mozila80

    mozila80 Well-Known Member

    why so many ads in this app?
     
  6. corma97

    corma97 New Member

    niiice job with the app
     
  7. ArewaCryptFx001

    ArewaCryptFx001 New Member

     
  8. AlphaTay

    AlphaTay Well-Known Member

    Razer Cortex PC Paid to Play Games Raid: Shadow Legends Today has a Update at both Games Client Plarium Play 8.0 and the Games Raid: Shadow Legends 5.80, both has huge issue now cant even launch the games, and after Games Client Plarium Play 8.0 Auto-Update, the Games Raid: Shadow Legends 16GB was deleted by the Games Client Plarium Play 8.0 Update.

    tried to Reinstall the Whole Games Raid: Shadow Legends 5.80 16GB after Games Client Plarium Play 8.0 Auto-Update Delete it, it cannot be done, there's error.

    after uninstall the Games Client Plarium Play 8.0 Auto-Update, and tried to reinstall it, the new installer PlariumPlaySetup.exe Digital Signatures ‎Tuesday, ‎2 ‎August, ‎2022 7:13:16 PM and RaidSetup.exe Digital Signatures ‎Tuesday, ‎2 ‎August, ‎2022 7:12:57 PM Advanced Options always pop up Fatal error Code: and couldnt select another install Drive other than C:\ , after fresh install the Games Client Plarium Play 8.0 , could select install Drive and Folder other than C:\ but couldnt do it due to C:\ has only around 7GB of Free Space while the selected D:\ Drive has Plenty of Free Space.

    https://plarium.com/forum/en/raid-s...play-stopped-working-after-the-latest-update/

    https://plarium.com/forum/en/raid-shadow-legends/843_news/31665_update-5-80-highlights/
     
  9. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hey there!

    Thank you very much for bringing this issue to our attention. We have contacted the developer to resolve this issue immediately. Before they fix it, could you please let us know whether you can claim the Razer Silver by playing this game even though there are some issues of this game?

    We apologize for the inconvenience this issue has caused you. Appreciate your patience.


    Michelle
     
  10. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hey there!

    This issue has been resolved. Could you please try again to see whether it is fixed on your end?

    Thank you!

    Michelle
     
  11. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hi AlphaTay,

    If you still have issues when claiming your Razer Silver after playing this game. Please follow the below steps:

    1. Remove Raid: Shadow Legends from Razer Cortex.
    1. Go to “LAUNCHER” > “MY LIBRARY”.
    2. Go to the “INSTALLED” tab.
    3. Click on a game.
    4. Click on the “Settings” icon
    5. On the dropdown menu, select “Remove”
    2. Exit Razer Cortex.
    3. Restart Razer Game Manager Service 3.
    • Go to ‘Task Manager’ > ‘Services’.
    • Right-click on ‘Razer Game Manager Service 3’ to Restart it.
    4. Delete the file folder (C:\ProgramData\Razer\GameManager3\Data\rzr_userid).
    5. Launch Razer Cortex and click the "Refresh" icon to scan the game Raid: Shadow Legends. Or you can launch the game with Razer Cortex running in the background. Razer Cortex will add the game automatically. Adding a game by clicking the "+" icon is not recommended since it may cause a detecting issue.
    6. Start the game from Razer Cortex for several minutes. Then, go to Paid to Play to see whether you can claim your Razer Silver.

    If you cannot claim your Razer Silver, please exit Razer Cortex and restart Razer Game Manager Service 3 to try again.

    Let me know if this issue persists.

    Appreciate your patience.

    Michelle
     
  12. AlphaTay

    AlphaTay Well-Known Member

    the new PlariumPlaySetup.exe with Digital Signature Date Wednesday, ‎3 ‎August, ‎2022 9:37:02 PM and RaidSetup.exe with Digital Signature Date ‎Wednesday, ‎3 ‎August, ‎2022 9:36:44 PM probably fix most if not all the current issue, but users still need to uninstall and reinstall both Plarium Play Client and Raid: Shadow Legends PC.

     
    Last edited: Aug 4, 2022
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  13. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    That is really not convenient. Since this issue has occurred this time, guess the game developer has noted this and will avoid such an issue happening again. We will also avoid putting up the game in Paid to Play during their update.

    Michelle
     
  14. olT3lo

    olT3lo Member

    Still can't launch adult rated games from Cortex. If Razer has decided to gate keep and not allow games of any rating to be launched via Cortex, just let us know. Then I can stop looking forward to a fix and can move on to something else.

    Also, if that was Razer's decision, and not a programming issue, can't you give us a setting that is defaulted to off if we want to launch games Razer doesn't want us to launch?
     
    Last edited: Aug 6, 2022
    Proteas, poppacalypse and atn4353 like this.
  15. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hey there!

    We sincerely apologize for the late response.

    Razer Cortex did not block adult games or any other games in MY LIBRARY. But we indeed block adult games in DEALS.

    To resolve this issue, could you please try to exit Razer Cortex, and clear the cache here
    C:\ProgramData\Razer\RazerCortex\GameLibCache, then, restart Razer Cortex to try again?

    Please let me know if this issue still persists.

    We appreciate your patience. Thank you!

    Michelle

    upload_2022-8-8_11-45-6.png
     
  16. olT3lo

    olT3lo Member

    That didn't work. It didn't work the other 2 times I tried either. I've also uninstalled Cortex numerous times and reinstalled. Cortex before 10 released worked without issue. Also, I worked with support before I ever posted in the forums, and nothing they had me do worked either.

    You say your adult games are showing.. which would indicated some problem on my system. Can you buy the Steam game "Leap of Faith" for testing purposes and tell me if it shows up? I'll even buy the game and gift it to you if you'd like. I just want to see if it's truly working on your system by testing a game we have in common.
     
    Last edited: Aug 8, 2022
    Proteas, lebronzejam, atn4353 and 2 others like this.
  17. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hey there!

    We are sorry to reply to you late.

    We tested some mature games from Steam last time. But we did not reproduce it on our side of this issue. This game Leap of Faith is not on our Master Game List. The buying process would be long.

    Before we finish the buying process, could you please disconnect your steam with Razer Cortex in LAUNCHER > PLATFORM > STEAM USERNAME > DISCONNECT, then, click the '+' icon > Add game to add this game manually?

    Please let us know whether it persists. Thank you for your patience.

    We sincerely apologize for any inconvenience this issue has caused you!

    Michelle
     
    lebronzejam and atn4353 like this.
  18. olT3lo

    olT3lo Member

    I had already disconnected Steam weeks ago trying to work this issue. I can add games manually.
     
  19. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    H
    Hey there!

    To make sure that we are on the same page after you disconnect Razer Cortex with steam, you still cannot launch the game "Leap of Faith" from Razer Cortex even though you have added it to MY LIBRARY manually?

    The former conversations showed that the game "Leap of Faith" cannot be added to Razer Cortex manually. You said "I can add games manually" in your last reply. Did this mean "Leap of Faith" was added to Razer Cortex successfully?

    Appreciate your patience.

    Michelle
     
    lebronzejam and MorePeanutButter like this.
  20. Aziz000

    Aziz000 Member

    This is brilliant!!! Congrattzzz to the team for this speedy dev.. Kudos to the UI team on the looks!! First impression is very good!!
     
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