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cortex razer squad software bug

Discussion in 'Razer Cortex' started by brice9408, Sep 12, 2020.

  1. brice9408

    brice9408 New Member

    hello guys, i just join a squad, but in cortex they say
    "please enter your friend's invitation code to join their team"
    but i'm already in a team, i can see my squad in the software but they same to enter the invitation code
    what should i do to remove this text?
     
    jojo8106 likes this.
  2. jojo8106

    jojo8106 New Member

    I have the same problem. If someone has an answer.
     
  3. Krissy-RCD

    Krissy-RCD New Member Staff Member

    Hi,

    Could you please take a screenshot of the exact issue you've encountered so that we can have a further investigation?

    Thank you!
     
  4. jojo8106

    jojo8106 New Member

    So I open cortex and then I try to go in squad rewards and I have yhis all the time . I can't do nothing . If you have any tips about that .
    Thank you
     

    Attached Files:

  5. Krissy-RCD

    Krissy-RCD New Member Staff Member

    Hi,

    Thank you for your quick feedback. I've forwarded this issue to the engineering team to investigate. Once I get the update, I will let you know again.

    We appreciate your support!

    Thank you.
     
  6. jojo8106

    jojo8106 New Member

    Thank you for your help
     
  7. Krissy-RCD

    Krissy-RCD New Member Staff Member

    Hi,

    We have released a fix on this issue. Could you please have a try to see if the issue persists?

    Thank you for your time and patience.
     
  8. Mioukis

    Mioukis New Member

    Hello, This was to say that I have the same problem so I would like to know if there is anything new about this.
     
  9. Mioukis

    Mioukis New Member

    The problem still persists
     

    Attached Files:

  10. jojo8106

    jojo8106 New Member

    Hi
    I just found why it wasn't working. My Cortex was in French language and my razer account is in english. So I changed the language to English in Cortex and it worked .
     
  11. Krissy-RCD

    Krissy-RCD New Member Staff Member

    Hi,

    Thank you for posting your finding. And it's helpful. We finally located that this issue only occurred if you're using the French version of Cortex PC. We have a new patch released today to resolve this issue.

    We appreciate your support!
     
    TonioPanzer likes this.
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