Cortex Rewards not working
It's probably been a week or more that I am not receiving any playtime rewards. Not sure if it was the recent update to your app but after that I have not received a single reward. Many hours logged and day after day nothing ever shows up. Plus for many months now after one of the previous updates I am no longer able to launch the game (Raid : Shadow Legends) through the Cortex app but have had to do it manually. I never had an issue getting the rewards before the last app update. It seems that many others are having this same issue.
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A
Hey there!
Thank you for sharing your issue with us. My name is Michelle from the Razer Cortex technical support team. I am happy to be of your assistance.
Regarding your issue, could you please try the methods I mentioned in this post? If this issue persists, please feel free to provide us with your Razer Cortex logs via PM.
Appreciate your patience.
Michelle
Thank you for sharing your issue with us. My name is Michelle from the Razer Cortex technical support team. I am happy to be of your assistance.
Regarding your issue, could you please try the methods I mentioned in this post? If this issue persists, please feel free to provide us with your Razer Cortex logs via PM.
Appreciate your patience.
Michelle
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