Cortex starts up, and works, but the window wont open again when its closed | Razer Insider

Cortex starts up, and works, but the window wont open again when its closed

  • 18 December 2020
  • 2 replies
  • 51 views

I seem to have a problem with cortex. It will start up when the computer is started up, all the settings and boost works too. I can open up the window from razer central or the start tab and change the settings directly after I log in to my computer, but things go array after I close the window. After closing the window and closing the razer central tab, it will not open the window again. Razer central shows it as not running, and will not open the window. I've tried starting it from the file, and the start menu, but it just gives me the same quick blue wheel that lasts only a second, with no results. But the weird thing is is that cortex boost works when I open up a game, and gives me notifications. I've tried uninstalling and reinstalling it a couple of times, with the same results. I've even told the installer to repair the current file. It started happening after the last couple cortex updates. I run the latest windows 10 update, but I have had issues with the ones before it.

This topic has been closed for comments

2 Replies

It also tells me its minimized to the tray, but doesn't show up there either. My mother has had the same issue too
Hey there,

Thank you for posting the Cortex's concern here. My name is Michelle from Razer Cortex technical support team. I will be here assisting you to resolve this issue.

Before we go further could you please PM us your Cortex logs for us to isolate the concern? I will PM you a guide on how to collect and upload your logs if you need my assistance.

We are sorry for the issue you encountered. Thank you for providing us with the screenshot showing the issue. This helps us a lot.

Thank you! We will be looking forward to your reply soon.

Take care and have a great day.

Best regards,
Michelle Chang
Razer Cortex Team