Crackling/hissing noices from builtin speakers Blade Stealth 13 (2019)

Hello All!

This is my first thread on the Razor forums. =)

I just my first razor computer, the blade stealth 13 (2019) model - the mid tier version.

I like it, its slick, smooth and quick.

However, whenever I run it, there is noise coming from the speakers. its like the speakers are playing some kind if crackling noise constantly, and it changes frequency(in lack of better words) when ever I use the computer. If I leave it idling just next to me, its quite constant, when I use an application or use the trackpad, scrolling up and down on web pages, the noise changes slightly... but its always there.

However, if I mute my speakers, the noise disappears, and it 'sounds' like it supposed to do.

I have verified that its not the fans from the computer, both by locating it to the speaks, and that it actually turns quite when muting the speakers..

Have anyone else 'heard' this from his/hers Razor laptop and has anyone else found a way of solving it, because it's driving me crazy... =(


It's a the clean install from windows which it came shipped with, only installed a new browser and updated the Synapse application(which I'm currently uninstalling to see if that solves the problem) I will also try to uninstall the sound-card drivers to see if a flush of those will re-install them which might fix the problem...

Please help..

 

Hello RedPanda.

I have attached a short video, showing me muting and unmuting the soundcard during a 30sec clip through my phone.

When the speakers are muted, the crackling sound is removed, and once you unmute it again, you can hear the crackling sound from the speakers. To hear the difference, you need to wear headphones, and please note that it's very hard to record it with a phone... =/

The crackling noise does not increase or decrease depending on the volume from what I can tell, it only changes when you mute the sound.

https://photos.app.goo.gl/N7ovMCefxob1FWsb7

This has lead me to believe that this is not a hardware problem, but rather a software issue. I will boot into Linux through a usbstick, and verify if I get the same behavior though... just make sure about the hardware/software problem.

 

Hello Redpanda..

I would lke to re-istall the drivers, but I cant find the driver anywhere... please provide me with a link to the audio driver, since I cannot find any audio drivers being available under 'hardware drivers' for my computers on your support page on this link.
http://drivers.razersupport.com//in...TAxMzMwMjY.*_gid*MTE0MTg2ODIwNS4xNTUwMTMzMDI2

 

I have the exact same issue. Tried doing a factory reset, uninstalling and installing drivers, almost everything support or the internet has told me to try, even the new BIOS and EC updates. Nothing worked.

 

yup, same thing here... I moved to Linux which solved this particular issue.. though quite a drastic step to take, but the only one for me.. and i'm used to Linux anyway... so not a problematic one... Razer/Realtek needs to get there act together to get this patched asap... *not pleased*

 

why are you telling us to reinstall drivers that you dont even provide when this is a known issue?
https://www.reddit.com/r/razer/comments/aai2ol/razer_blade_stealth_2019_staticbuzzing_noise_from/

this is literally allover the place.

when can we expect a legitimate fix for this problem?

 

I have the same issue. I just got this RBS2019 two days ago and this crackling is a pain.
I've also done all updates available. I noticed there was a realtek update in the windows updates but it continues to crackle.
sounds exactly the same as the video link. I played it on my RBS so it was effectively a duet.

I need a audio driver fix too!

 

Dont worry peps I the random internet stranger can help you with this bug. I just installed the realtek driver version 8395 Dont install any newer driver!!!!!!!
I dont have any cracking noices anymore everything still works fine.
@Razer.RedPanda it is just sooooo unbelievable sad that i needed to figure that out all by myself.

 

trying this version now...

 

its definitely better; but i cant tell if its because these drivers impose a large volume decrease, or because it actually corrects whatever underlying issue this model has...

 

Really? I didnt notice any decrease in volume.
Or at least it is still very loud on max volume... Loud enough for me