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Cynosa Chroma keys turning off momentarily

Discussion in 'Razer Support' started by lilkelp, Sep 25, 2020.

  1. lilkelp

    lilkelp New Member

    The keys "Tab, Q, W, E, R, T" all turn off at the same time momentarily and the turn on again after like 10 seconds, this happens randomly. I only noticed this happening around 2 days ago, i haven't spilled anything on it in the last 2 months. The only time I've spilled something on it was around 2 months ago and i took care of it immediately and nothing has been wrong until now. i don't know what could have caused this
     
  2. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hi there! Thanks for posting your Razer Cynosa Chroma's odd lighting behavior. Have you tried connecting the device to another USB port or computer and check if the same issue happens? Also, try disabling Razer Synapse 3.0 and observe. Else, reset the keyboard by going to the Razer Synapse 3.0's settings. Let me know if it helps.
     
  3. lilkelp

    lilkelp New Member

    It's not the lighting, it's the actual key's function. Sometimes when im typing i won't be able to type any of those keys and i'll have to wait for sometimes over 20 seconds. I don't know what could have caused this because as i said the last time i spilled anything was more than 2 months ago. I find this very strange because its all of these keys at the same time and not induvidually
     
  4. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    I see. Thanks for pointing that out. And yes, that's possible since it could have affected/shorted the device's circuit board after the accidental liquid spill. Have you tried removing the keycaps and check if there could be debris or build-ups underneath each affected keys? Please be aware that liquid damage is not covered by your device's limited warranty. To know more about Razer's warranty policy, please click this link. Also, if you have Razer Synapse 3.0, please reset the devices under its settings and see if that helps.
     
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