Cynosa Keyboard Layout Missing Synapse 3

Discussion in 'Razer Support' started by Ferrarinews, May 19, 2019.

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  1. Ferrarinews

    Ferrarinews New Member

    Hi everyone.
    I have a Cynosa keyboard, and on the Synapse 3, in the keyboard tab he doesn't show the layout.
    See the screenshot. In the mouse is OK.

    Keyboard.jpg Mouse.jpg
    Please help.
  2. Parpavit

    Parpavit New Member

    Yes, there is my problem 2, if you have resolution tell me about
  3. Lauriat

    Lauriat Title: Entitled

    Try logging out and log back in again.

    You too. Log out, then log in. Update me how it goes.
  4. Ferrarinews

    Ferrarinews New Member

    It did not work, it still does not show the keyboard image. A software update has now been made and nothing. Equal.
  5. Lauriat

    Lauriat Title: Entitled

    That's weird. Let's see if clean reinstallation of Synapse can get this fixed. Please follow these steps:

    1. Uninstall Razer Synapse from your PC and delete all files in C:\Program Files (x86)\Razer and C:\ProgramData\Razer directories. These folders may be hidden by default, so please be sure to unhide them. We want to ensure that there are no residual files remaining that may corrupt your installation. This is important so please do so. Restart your computer afterward.
    2. Go into device manager, go to Keyboards/Audio inputs and outputs/Mouse and other pointing devices, uninstall HID Keyboard/Mouse Drivers and all other Razer product drivers, and restart your PC. Be sure to select delete drivers as well when uninstalling. Restart your computer again.
    3. Turn off all Firewall and Anti-virus software to prevent any conflicts. Download and install the latest version of Microsoft .NET Framework (4.5 or higher) at (In some cases, you may need to uninstall the older version on your system). Restart your computer again.
    4. Install the latest version of Razer Synapse that can be downloaded from
  6. Ferrarinews

    Ferrarinews New Member

    The problem is the drivers. I ended up yesterday formatting the pc from scratch, and everything is still the same.
  7. Lauriat

    Lauriat Title: Entitled

    Hmm. But it can still type, isn't it? Please send me your Synapse 3 logs via PM. To get them, please use this.
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