Cynosa V2 | Certain keys stop working at random | Razer Insider

Cynosa V2 | Certain keys stop working at random

  • 9 June 2021
  • 1 reply
  • 12 views

I recently bought this untouched Cynosa V2 from a pawn shop, came with absolutely everything, not a greasy lil fingerprint on it.

I plugged it into my computer, it worked beautifully.
For 5 minutes.
Even now, certain keys stop working (n, alt, c, right arrow, backspace, space, could be more i havent found)
Sometimes it just seemingly fixed itself, but now it's a deadend no matter what I do.

I've deleted every USB driver, including the 2 Cynosa V2 drivers, I've deleted Synapse about 10 times now, I tried checking and messing with key rebinds, I've contacted customer support, I've unplugged, replugged into different ports, held Ctrl Caps Escape, I'm seriously running out of options and hair on my head.

Please tell me someone solved this issue.

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1 Reply

Userlevel 7
This could easily be a hardware issue. That said, please send me your ticket number so I can review your previous interactions with our Support Team. I can use that to check what troubleshooting steps have been suggested so far to avoid as many redundancies as possible.

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