Dead 2020 Razer 15" Base Model (3070)

Discussion in 'Razer Support' started by xCavalerx, Sep 27, 2021.

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  1. xCavalerx

    xCavalerx New Member

    Purchased a 15" Razer Blade during a move to keep playing video games while my desktop was sitting in storage. Two weeks after purchase the laptop experienced a hardware error blue screen and I could no longer get the device to post. Current state of the device is: Power on, keyboard fades through the rainbow, power light pulses.

    This is absolutely a hardware error and I've contacted the RMA team to attempt to get the device repaired/replaced but because I moved from Japan to the United States it's impossible to get a thermal-paper printed receipt from the original store. I've contacted the store, they provided me with essentially a hand-written/half-printed document that shows the transaction log made to my card as well a description of device.

    At this point, I've been sitting on a $2,000 RGB accent light for 4 months. Does anyone have experience sending a device back to Razer without the original receipt? Can they verify the device is still under warranty at their HQ? The RMA team is essentially stonewalling me on the receipt.
     
    xCavalerx, Sep 27, 2021
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  2. Razer.GuitarScar

    Razer.GuitarScar Active Member

    Do you mind sending me the case number via PM? That way, I can review and check what's going on with the ticket. Let's continue our conversation from there. I'll lock this thread now.
     
    Razer.GuitarScar, Sep 28, 2021
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