DeathAdder don't connect to Mac OS Mojave | Razer Insider

DeathAdder don't connect to Mac OS Mojave

  • 12 June 2019
  • 4 replies
  • 39 views
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I just bought the mice today, and plugged it in to my Mac. I tried to download Razer Synapse, but the program is telling me that the mice is not connected.

Do you have any suggestions?
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4 Replies

PT.Singer
Rank
Userlevel 7
Which DeathAdder are you using, out of curiosity? And did you restart the computer after installing?

I'm going to go plug in my DeathAdder Elite and see if I have any issues connecting. Be right back.

**Two minutes later**
Ok, here's what I've got. I'm on the latest version of Synapse for Mac OS, and my DeathAdder Elite is being recognised fine.

I AM on Mojave, but on 10.14.1, and I do see that there's an update available to 10.14.2. I wouldn't be able to guess if that's the issue for you.

I'm going to move this to Support for you, but in the meantime, I'd suggest uninstalling and re-installing Synapse and see how you go.
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O
Hey! Thank you for fast response! I will try to re-install it, and see how it goes!
O
And I am using the Deathadder Essential, I haven't seen anywhere if its compatible or not.
PT.Singer
Rank
Userlevel 7
Ah, the new one. That MIGHT only be compatible with Synapse 3 Beta, which means no customisation on Mac OS. Let me do some digging, and I'll get right back to you.

**Five minutes later**
Shoot. According to this webpage, updated last month, the DeathAdder Essential is not listed as being supported in Synapse for Mac OS (version 1.85).

Is it possible to get some definitive clarification on this, @Razer.RedPanda ?
Recommended Reading: Guidelines For Posting on Razer|Insider and Tracking Razer Orders/Shipments My opinions are NOT reflective of the opinions of the Razer, any official Razer staff, or of the great CEO himself. Mice Razer Naga Epic Chroma Razer Naga Hex v2 Razer Atheris Razer Taipan Razer DeathAdder Elite Razer DeathAdder Chroma Overwatch Edition Razer DeathAdder Chroma Deus Ex Edition Razer Basilisk Razer Naga Trinity Keyboards Razer BlackWidow Chroma Stealth Razer BlackWidow Chroma Deus Ex Edition Keypads Razer Tartarus Chroma Razer Tartarus v2 Audio Razer Hammerhead BT (on my 2nd pair) Razer Kraken Pro v2 Razer Leviathan Razer Leviathan Mini Mousepads/Mousemats Razer Goliathus Extended Overwatch Edition Razer Goliathus Extended Chroma Razer Goliathus Mobile Razer Goliathus Deus Ex Edition Razer Goliathus Control Fissure - Small Razer Goliathus Control Fissure - Medium Razer Sphex v2 Mini Bags/Pouches Razer Tactical Pro Backpack Razer Keyboard Bag Razer Headset Case Raz
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