Deathadder v2 pro freezing in wireless mode

Discussion in 'Razer Support' started by secretbyteRoseDust630, Aug 25, 2022.

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  1. Every once in a while my deathadder v2 pro will freeze for between .5-1.5 seconds. Generally there are a few minutes at least between freezes, although it rarely can freeze twice in a row. It does not freeze when in wired mode. I have not checked bluetooth mode.

    Things I have tried:
    Closing synapse
    Updating firmware
    Updating drivers
    Using/not using extension port
    Plugging in dongle to various ports on PC
    Using mouse on different PC

    This has been happening since I got the mouse, but I used to be able to fix it for a while by turning the mouse to wired mode and back again. This fix no longer works. When the mouse is freezing, I have noticed it seems to disconnect in synapse as well.
     
  2. Razer.Zionzedd

    Razer.Zionzedd Yes, My lord? Staff Member

    Based on the steps that you have tried, it's highly likely a hardware issue. PM me the serial number of your device so I can validate its model and share a copy of your receipt so I can check its warranty.

    *Thread locked to curb conversation to PM.
     
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