Every once in a while my deathadder v2 pro will freeze for between .5-1.5 seconds. Generally there are a few minutes at least between freezes, although it rarely can freeze twice in a row. It does not freeze when in wired mode. I have not checked bluetooth mode.
Things I have tried:
Closing synapse
Updating firmware
Updating drivers
Using/not using extension port
Plugging in dongle to various ports on PC
Using mouse on different PC
This has been happening since I got the mouse, but I used to be able to fix it for a while by turning the mouse to wired mode and back again. This fix no longer works. When the mouse is freezing, I have noticed it seems to disconnect in synapse as well.
This topic has been closed for comments
Userlevel 7
- Razer Support
- 2398 replies
-
26 August 2022
Based on the steps that you have tried, it's highly likely a hardware issue. PM me the serial number of your device so I can validate its model and share a copy of your receipt so I can check its warranty.
*Thread locked to curb conversation to PM.
*Thread locked to curb conversation to PM.
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