Deathadder's side grip

Discussion in 'Mice and Surfaces' started by KolieJenk, Dec 30, 2016.

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  1. I have recently bought a Razer Deathadder, only 2 weeks old and I am beginning to sense that the side grip (under side buttons) is moving. There is also a slight noise coming from underneath it, almost as if the glue is not holding it firm; I am worried about it peeling off in the future.

    I would like to hear if someone had ever experienced this before, and if there is a way to fix it.
     
  2. Jenjar

    Jenjar Well-Known Member VANGUARD

    I have owned 2 Deathadders and a Mamba, And my oldest Deathadder I own is 3 years old, And it didn't have this problem. Never heard of this problem before, But the only thing i suggest is to bring it back to a store or contact support immediately, And don't try to fix it yourself. If you pull it off or glue anything together, You are most likely voiding any warranty that came with the mouse. (Store Warranty, Razer Store Warranty.)

    Otherwise, The only other tip i have is to not pull on it, If you don't feel like dealing with Warranty yet. Also be careful when using the mouse since depending on how you grip it, You may start pulling it off the mouse.
     
  3. aab010799

    aab010799 Active Member

    I have heard about them peeling off before. Mine is only about two weeks old as well though. I personally don't like the side grip for other reasons though. I find it isn't grippy enough when my hands are sweating.

    I'd contact Razer support or the store you bought it from though if it really starts coming off.
     
  4. See, the thing is, I already took it to my local store where i had purchased it to try and show them the minor defect... Unfortunately, they could't believe me because I had failed to recreate the feeling of it happening. When i took the mouse and plugged it in back home, the problem reoccured yet again. I normally don't complain about such "imperfections", but this is driving my OCD crazy along with it being an annoyance.

    What would be a possible solution to this hopeless case?
     
    Last edited by a moderator: Jan 2, 2017
  5. Jenjar

    Jenjar Well-Known Member VANGUARD

    The only solution i can think of is to contact Razer Support and see what they could do for you. Since it is a new mouse, It is still under warranty. You may need to ship it out to Razer, And depending where you live it may cost a little bit of money. Contact them, see how much it would be, And if you could get a new mouse for less or nearly the same price, I suggest you get a new mouse.

    Like i said before, This seems not to be a very common issue with the Deathadder, And you probably have one that has some kind of defect.
     
  6. So you think contacting the store again is a baf idea? Wold they just dismiss me if i tried to show it to them once more?
     
  7. Psyjin

    Psyjin Well-Known Member

    Are you sure you're not just imagining it? I think I'd wait until you truly have visual evidence of the grip coming off before trying to contact them again. I've heard of this problem happening for some of Razer's older products, but not the DeathAdder. Main Mamba and Orbweaver.

    Welcome to Insider KolieJenk!
     
  8. Defo not imagining it lol

    It just gives a slight "click" every now then during gaming sessions, and it is obviously unlike any other deathadder as far as quality is concerned.
     
  9. Jenjar

    Jenjar Well-Known Member VANGUARD

    Give the store a little bit, And then visit them again. Try to visit a different time of day or a different day, and different staff may be around that believe you.
     
  10. I will give the mouse a little of time, although not sure about staff since there only three employees in that store and two of them straight up scare me with awkwardness.

    So as I said, there are only three employees working there... Should I return it to them some other time?
     
    Last edited by a moderator: Jan 2, 2017
  11. DragoNate

    DragoNate Active Member

    If you're really not happy with it, it might be a good idea to return it and get a new one. You could always exchange it, I'm sure. They shouldn't be giving you any issues if you want to return it, regardless of anything. They can't force you to keep an item that you're not happy with, as long as returning it is within the terms of doing so, for example, not voiding the warranty, returning it in time, not damaged by you and the like.

    I got the Deathadder Chroma and the one side grip is slightly peeling from the corner. I also got it as a used product. At the store I got it, this means that someone bought, opened it, used it a bit and brought it back for whatever reason. So I got 10% off. It works fine and the side grip isn't bothering me much. I could always glue it and it'd be fine.
     
  12. DarkCr33d

    DarkCr33d New Member

    Strange, I have the Deathadder Chroma, and I've had it for a couple of months now. Still no sign of anything moving/peeling.
     
  13. It's not exactly peeling, i'm just worried that the glue will fail me.
     
  14. Jenjar

    Jenjar Well-Known Member VANGUARD

    If you felt like it too, You could use the mouse until the side grip just starts falling off, Or until it starts to feel loose and you could move it a fair bit. Then if you still could, You could go to the store and show them the problem then.
    Might be more prominent if you do that.
     
    KolieJenk likes this.
  15. I feel however that I am not receiving the "top notch" quality Razer has to offer, and even if that in itself was tolerable, I still couldn't deal with an improperly built mouse that kept making a noise and a nudge each time I played with it. But still, good suggestion -- optimistic, atleast.
     
  16. Jenjar

    Jenjar Well-Known Member VANGUARD

    Yeah, It is for sure you are not getting the quality Razer stands up too. Good chance you just got a bad mouse. I find that Razer mice are normally the strongest products they make, and the keyboards as well.
     
  17. PT.Singer

    PT.Singer Jedi Master VANGUARD

    Any chance of filming it when you feel it happening, and then show the store the video when you bring he mouse in again? That way if it doesn't happen at the store, you still have proof.

    Why won't the store just do an exchange for you? Try to go online and see their exchange policy, or find it in a receipt or something. If you just want to exchange t for a new one, unless they are just being total a******s about it, they should honour an exchange request. Especially if you're not trying to get your money back.
     
    DragoNate likes this.
  18. DragoNate

    DragoNate Active Member

    Yeah, really, an exchange shouldn't be a problem. Shouldn't even matter the reason. If you aren't happy with it, just say why and that should be enough. Even if it's something silly (this isn't) and they should just allow an exchange.
     
  19. But what if my exchange period has already expired? It has been now over three weeks and their store only allows for a return earlier than two weeks, so can I still return it regardless?
     
  20. Jenjar

    Jenjar Well-Known Member VANGUARD

    I doubt you could return it to the store at this point, if that is there return policy. Your best bet at this point is to contact Razer support and ship it back, And possibly get a new one from them.
    It would cost you a little bit of money though, So you can try to bring it back to the store still if you want to try.
     
    DragoNate and KolieJenk like this.
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