Devices Supported by Razer Synapse 3?

Discussion in 'Razer Synapse' started by nJOI.iwnl, Oct 29, 2017.

  1. Unfortunately loking through the forums here & elsewhere Razer really dont seem to care about long term customers.
    They just hope you will buy their new products & then expect you to put up with running either two versions of Synapse software & with all its limitations & issues & mess withhout question.

    With a number of great alternative products now available & with users becoming far better informed with the extensive online reviews & poor Razer supported software that will be there downfall....not the hardware.

    Great Hardware paired with poor software support requiring the running of two synapse versions will never be acceptable in todays market.

    Wonder if senior management are fully aware of the lost sales & anti Razer sentiment occuring with their appaling support of what was a loyal customer base?
     
    testpilot932, npapanik and Lusabit like this.
  2. eduardo_rovani

    eduardo_rovani New Member

    I recently purchased the Kraken 7.1 V2 Headset and when I connected it to the computer I was disappointed because there is no compatibility with Synapse 3, different from other peripherals. Does anyone know if there will be compatibility with the mentioned peripheral?
     
  3. Unfortunately you are a yet another Razer customer let down by poor software support....the hardware might meet your requirements but dont hold your breath on having all your razer peripherals running under one version of Synapse.

    Oh & if your lucky to get a reply here from an official Razer team member suggesting you just wait for future support I would strongly suggest you look at returning the headset for a refund if at all possible.

    I waited more than twelve months for the non existent Synapse three support of all of my expensive Razer products, before ditching the lot for Steelseries range of products...& never looked back.
     
  4. kennethyha

    kennethyha Active Member

    I am sorry to tell you that your headphone is not supported by Synapse 3.0. If what the Razer staff said that products that are not included in Synapse 3.0, they won't ever be. I suggest you return it and exchange it with Razer Nari Essential or Razer Nari as it is the only Razer Synapse 3.0 supported product if you care about having chroma synced and you like Razer's bright RGB. I am still waiting for my Synapse 3.0 suggestion to be considered by the Razer software team which can be found in the forum Synapse section.
     
  5. 1988fido

    1988fido Member

    important thing : synapse 2 have issues with synapse 3 running I formated my pc and reinstalled them even have 2 separate computers and different motherboards both have issues if you ran synapse 3 with 2 , specially in lightning (chroma settings )
    what annoyed me is new products from razer that did release after synapse didn't get support till now in synapse 3 and other low end products did. example Tiamait 7.1 v2 vs naga chroma , so naga chroma have support in synapse 3 but tiamait 7.1 v2 don't and naga epic chroma also Don't have synapse 3 support which should be considered as higher grade Teir compared to normal naga chroma.

    Razer orbweaver chroma vs Razer tartarus V2 which cost less than orbweaver
     
  6. kennethyha

    kennethyha Active Member

    Ya, I felt weird regarding this case too. The mainstream headphone are also not supported in Razer Synapse 3.0 such as Kraken. Only Razer Nari series are supported. So weird.
     
  7. PT.Singer

    PT.Singer Jedi Master VANGUARD

    Point of difference: IIRC, the Razer staff has said that adding legacy devices to Razer Synapse 3 has stopped for now while they concentrate on working on the Synapse 3 software itself. I don't recall a single mention of legacy devices that aren't currently supported having ZERO support on the software in the future.

    It's an important distinction.
     
  8. Please dont try & sugar coat the real issue here, we all know that there have been statements by Razer staff that certain legacy hardware will never, i repeat never be supported by Synapse three, ever.

    This happened to me after waiting twelve months for so called upcoming sysnapse 3 support for the Mamba wireless 2015 mouse that never occured, even though initially I was told by Razer it would happen.

    It seems you must check if your prospective new Razer product is already synapse 3 supported prior to purchase if you want to protect yourself from being burnt like so many others.

    Far better off looking to purchase alternative products from manufacturers that only require one software package that takes care of all of your same manufactured gaming accessories.....I went from the dark side to Steelseries , however I am sure there are other suppliers capable of meeting your needs too...just not Razer!
     
    Last edited: Jun 26, 2019
    1988fido likes this.
  9. 1988fido

    1988fido Member

    I don't think you got the point.
    we are not talking about just legacy old products we talking about some razer products that even released after synapse 3 and considered as higher tier product than others but not in synapse 3 and its been years now, also we love razer products we want to use them and want them on synapse 3 this is why we are upset and commenting on this thread because we got no other solution or forums that care about our needs except this one.

    something like tiamait 7.1 v2 is not a legacy product this is not kraken 1 or the original Razer naga this is a new headset that came after the release of synapse 3 + it have chroma so it should be showing in synapse 3 , something like orbweaver which is weird coz the razer tartarus v2 is supported in synapse 3.

    what we want is to have only 1 software from razer that works without issues stable supporting all our razer products at least we should see 2-4 devices added every year but we barley even see 1 device being added.
     
  10. PT.Singer

    PT.Singer Jedi Master VANGUARD

    You definitely missed my point.

    I was specifically responding to the assertion that Razer staff had said that there would be no support for any legacy devices in the future. I said that I recalled the message sent by Razer staff differently - that it had been put on hold while they work on the Synapse 3 software itself.

    I said nothing about other products - only responded to that particular assertion.
     
  11. kennethyha

    kennethyha Active Member

    I agree with you. Razer Tiamat 7.1V2 should be supported by Razer Synapse 3.0 since it is such an expensive product and most importantly, it comes with chroma. I am not a software developer so I certainly do not know whether it is possible to port it in or not. Any Razer Software team mind to clarify this issue? Possible or Impossible? Will be done or Will not be done? Thank you!
     
  12. eduardo_rovani

    eduardo_rovani New Member

    Thanks for all the responses from the forum members, but it would be interesting an official positioning of Razer on the subject. Unfortunately at the moment I can not undo more of the product by means of a return, I would have to sell it. Using Razer products in Brazil is for a few due to the high cost, including the brand's input equipment and the minimum expected of the product is that it is functional and meets expectations.
     
  13. D_Luniz

    D_Luniz New Member

    well, between the lack of possible support for my ouroborus, and the lack of anything similar in design. I just dont see anything worth getting when this mouse gives up the ghost
     
  14. FiszPL

    FiszPL Well-Known Member

    Soon™... as always.
     
  15. Sniper_Charlie

    Sniper_Charlie New Member

    YES! Do you understand how rare it is to find another owner of the Ouroboros! Sure I went through 3 of these when they came out at Best Buy, yes I have replaced the battery because of the blinking light when you try to charge, and of course they don't sell mouse feet for this, why? because what mouse needs 6 feet? Inconceivable! I have been on Synapse 2 for years, just got an update today actually. On version 2.21, for....well shoot, I lost count how many months. I think it might be years now. Either way, my Ouroboros and Ornata are doing good. Work well. That's all I care about.
     
  16. There is only one truly left-handed Razer mouse - the old Deathadder Left-Handed Edition. It would be *really* great if Razer Synapse 3 could support this device as there don't seem to be any other truly left-handed mice coming...
     
  17. BlackFireDragon

    BlackFireDragon Well-Known Member

    When i read this i think people dont read the forum and dont use the search bar. Sorry but it's true dont complain about support for legacy devices but dont read the info from staff member about adding devices to synapse 3. For now adding devices is hold becose of issues and bugs that must be solved before support will start to add legacy devices again. In future please look at forum first.
     
  18. People are entitled to ask for future consideration, and no one was complaining - just asking politely.
     
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