DID RAZER SERVICE CENTER LOST MY BLADE 15

My Razer Blade 15 was met with an overheating issue. Thermal throttling. It was verified with Razer to be faulty so we set up an appointment with Razer to get it fixed.


16 Jun 2020 - We head down to Chai Chee Lane RAZER Singapore and met with the RAZER staff Lester.Lester took down the details of our Razer Blade 15 and told us the repair will take 3-5 workings days.

https://preview.redd.it/aeddj0ryk5b51.png?width=544&format=png&auto=webp&s=46af851bde5d5b3a1e0e338c057b1134dfeeb7b4

25 Jun 2020 - We called in support hotline to check the status of our RAZER Blade, we were told that the technical team will get back to us within 24-48 hours.

26 Jun 2020 - As per 25 Jun 2020 call we should be getting an update regarding the status of the Blade. No updates. We called in again and we are told the same exact statement. To wait 24-48 hours and they will get back to us.

29 Jun 2020 - We called in again, they told us they have no updates but to wait 24-48 hours. You promised twice that I would at least get a status of the repair but end up I did not get any calls or emails.

30 Jun 2020 - We were helpless without any updates of the Blade so we physically went down to RAZER Singapore for an update. Lester updated us that they are unable to get hold of any parts so they will be replacing the RAZER Blade instead and to wait for an update.

1 July 2020 - We got an email from Razer that they will be replacing our RAZER Blade.

https://preview.redd.it/7dgre8kdg5b51.png?width=1283&format=png&auto=webp&s=3c176279fb0dc595d3952433826db35201760984

3 July 2020 - We called in support hotline to check the status of the replacement Blade. We were told that they have no update and they are only a level 1 support. They will update us within 48 hours regarding the status of the replacement from the shipping team.

5 July 2020 - We called in support hotline and same story, they said they have no updates from the relevant team so far.

9 July 2020 - I called in and requested for a black and white email stating that they do not have an update.

https://preview.redd.it/ua2o3dwah5b51.png?width=1277&format=png&auto=webp&s=62d74d1eab908dd7b4be1cbe4fc74e987a870282

13 July 2020 - I called in again and requested for an update and the support guy told me his manager will handle this case and get back to me on the very same day. No updates from the manager as promised.

14 July 2020 - I called in and complaint about them as I was promised to get an update as promised but did not get an update in the end. I told him I need an update regarding the replacement as I am left without my Blade for almost a month since June 16 and many broken promises regarding getting an update.
To which, the Razer supervisor responded.

https://preview.redd.it/x36dj5v4i5b51.png?width=1276&format=png&auto=webp&s=0f16fb31acb3cc586cd95d765e105fffa5866726

15 July 2020 - We went down physically to RAZER Singapore at Chai Chee Lane to get an update.
Note: This is the second time *we went down just for an update.*

Lester attended to us again and he told us that they recently overhauled their internal system and our Blade wasn't captured and hence nothing was done so far.

I asked Lester since nothing was done can we get back the faulty Blade while waiting for the Blade replacement.

Lester went into the backroom to search for our Blade but he could not find it so he loan us a lower spec-ed Blade and told us to use it while waiting for the replacement to arrive.

At least we have a laptop to use now but the question is where is my old Blade and my replacement Blade? This is clearly a screw up by the RAZER team.

By the time I receive back my Blade my warranty period will be almost up. That is unfair given the short warranty period of 1 year provided by RAZER.

https://www.reddit.com/r/razer/comments/hs3nam/did_razer_service_center_lost_my_blade_15/