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Didn't receive Razer surround pro key.

Discussion in 'Razer Support' started by Abes30, Nov 17, 2019.

  1. Abes30

    Abes30 New Member

    In the activation window it is stated that i can get an activation key by registering a product. I registered my Electra v2 but only received a confirmation on the mail, no code. Any help would be appreciated.
     
    DecoGamer likes this.
  2. Kiseli2011

    Kiseli2011 New Member

    Same problem. i registered Razer Kraken and i didnt recived activation code ?!!
     
  3. gtolmac

    gtolmac New Member

    Same here, registered Electra v2 and no key :slightly_sad:
     
  4. GVelocity

    GVelocity New Member

    same issue here. Electra v2 with no key. the website says surround 7.1 only works for the Kraken though. however on the box it says it should work for the Electra
     
  5. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hey everyone! Thanks for posting your Surround Sound concern on this thread. When did you register the device? Has anyone checked the code in the registered email's inbox/junk folder? Please provide me the email address associated with your Razer Synapse account so I can check its registration and verify the code via PM. I'll pick it up from there.
     
    nIKoN_23 likes this.
  6. nIKoN_23

    nIKoN_23 New Member

    Pls help. I registered my Kraken Pro, and i didnt recive any Activison Code. :frown_::frown_::frown_:
     
  7. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hey there! Please send me a PM together with the email address associated with your Razer Synapse. Let's continue from there.
     
    nIKoN_23 likes this.
  8. Mohamadkaaki

    Mohamadkaaki New Member

    Did they solve your issue?
     
  9. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hello there! Are you having trouble with the Razer Surround Sound code too? Please send me a PM together with the email address associated with your Razer Synapse. Let's start from there.
     
    pedrocardosu likes this.
  10. pedrocardosu

    pedrocardosu New Member

    Same here, registered Razer Kraken Essential and no key :slightly_sad:
     
  11. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hi there! Pleased send me a PM together with the email address associated to your Razer ID so I can verify the code.
     
    pedrocardosu likes this.
  12. pedrocardosu

    pedrocardosu New Member

    Already sent awaiting reply
     
  13. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Thanks for the notice! I've replied to your PM.
     
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