Disheartening

Discussion in 'Razer Support' started by Severon, Jun 26, 2018.

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  1. Severon

    Severon Member

    I believe the community deserves to know how you treat your customers. Below you can find my response to Razer support after they have just straight stopped responding to my emails. I have provided them with well over ten hours of my time trying to troubleshoot the problems with their software despite a lack of any guidance or assistance. I simply get emails forcing me to keep repeating myself over and over again, despite the fact they have a Case number to reference where I have told over 3 technicians my issue to date and answered all of their questions. One suggested solution was to just wait for their software to get better and in the interim not use the hundreds of dollars of hardware I have purchased from them. I am not exaggerating.

    To date they have not offered me any reprieve, assistance, or anything that could be considered helpful direction. To be clear, I am Creative Director by trade. I have a Bachelors in Computer Science and I have no problems building my own rig from scratch. I am more than capable of assisting their "support" team with any information they may require and we could have reached a resolution.

    Actions speak much louder than words and this speaks volumes to me. Their community deserves better.

    ------------------------------------------------------------

    Given your lack of response since June 18th, I am going to assume my business of not of interest to Razer.

    We first started discussing this issue on June 3rd.

    After writing several emails and speaking to several of your technicians and SIGNIFICANT hours of my time, I was never helped. I did troubleshooting off of my own volition and reported in my findings despite and absolute lack of concern for the well-being of your customer.

    I am greatly saddened by this turn of events especially as I have been an avid supporter of Razer products for over a decade.

    In my string of emails I confirmed that as of writing this, I own the following products:
    • Chroma Razer Firefly
    • Chroma Razer Mamba
    • Razer Nabu
    • Ultimate Razer Black Widow Stealth
    • Razer Tartarus V2
    And that's just now, let alone every other product I have bought prior to this latest round.

    HyperX products here I come - I hear they care about their customers.
     
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Hey there! This is not the experience we hoped for you to have. Would you mind sharing the details of your case and perhaps the case number via PM? I'd like to see if there is anything I can do to turn things around.
     
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