As stated in previous posts, ticking certain boxes will make razer cortex "optimization" completely wipe files in your download folder.
This is unacceptable and I don't understand how this wasn't fixed.
I'm furious, just a tad less furious because I was able to recover most of the files with Recuva.
Still, this is absolutely unacceptable and I won't buy anything else from Razer in the future
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A
Hi radioPompAndPowerload070,
Thanks for posting your concern on our support board. My name is Michelle from Razer Cortex technical support team. I will be your technical companion for today.
As a Razer user myself, I understand how frustrating for you to face this kind of issue. We sincerely apologize to hear about your experience and to have caused you to think of this kind of impression about our product.
At the same time, we are relieved to know that you have recovered most of the files. It is indeed our problem for not guiding our users to clean the right items they need to remove and exclude those which are not recommended before they proceed with the cleanup.
We are trying our best to optimize this feature. Before we improve please allow me to provide you a tip to avoid this issue happening again.
Please tap “Recommended” before you optimize your system by Cortex, or exclude categories with a red mark behind them if you have already selected “Select all”. Please check the details in the attached images below.
We are sorry again for the issue you encountered.
Thank you and have a great day.
Best regards,
Michelle Chang
Razer Cortex PC Team
Thanks for posting your concern on our support board. My name is Michelle from Razer Cortex technical support team. I will be your technical companion for today.
As a Razer user myself, I understand how frustrating for you to face this kind of issue. We sincerely apologize to hear about your experience and to have caused you to think of this kind of impression about our product.
At the same time, we are relieved to know that you have recovered most of the files. It is indeed our problem for not guiding our users to clean the right items they need to remove and exclude those which are not recommended before they proceed with the cleanup.
We are trying our best to optimize this feature. Before we improve please allow me to provide you a tip to avoid this issue happening again.
Please tap “Recommended” before you optimize your system by Cortex, or exclude categories with a red mark behind them if you have already selected “Select all”. Please check the details in the attached images below.
We are sorry again for the issue you encountered.
Thank you and have a great day.
Best regards,
Michelle Chang
Razer Cortex PC Team
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